Delivery Manager in Plymouth

You will lead day‑to‑day service delivery, managing operational teams, specialist contractors and supply chain partners to ensure responsive repairs, servicing and maintenance activities are completed effectively. You will maintain service continuity, manage out‑of‑hours requirements, resource planning and adequate cover during absences.

You will lead performance across the service area, ensuring contractual KPI targets, customer expectations and health and safety requirements are consistently achieved. This includes monitoring performance data, analysing trends, identifying improvement opportunities and implementing actions that enhance quality, efficiency and value for money.

Key responsibilities include managing and developing relationships with internal teams, customers, stakeholders and supply‑chain partners. You will act as a trusted point of contact, resolving issues, supporting effective communication and ensuring customers receive a high‑quality service experience.

You will oversee the management of complex repairs, ensuring challenges are identified, solutions implemented and customers kept informed throughout the process. You will work closely with contractors and operational teams to maintain strong delivery standards and ensure property assets are effectively managed.

The role also includes responsibility for financial and commercial performance, including managing delegated budgets, monitoring spend, reviewing trends and addressing risks or variances. You will support continuous improvement initiatives, identifying opportunities to enhance service delivery, introduce efficiencies and strengthen operational performance.

You will provide strong leadership to your team, creating a positive and supportive environment where colleagues are motivated, developed and empowered to perform at their best. You will manage performance, support employee development and embed effective people‑management practices across the service.

About You: You will have proven experience managing operational delivery within repairs, maintenance, housing, facilities management or a related service environment. You will have experience leading multi‑disciplinary teams and managing subcontractors to deliver high‑quality services against agreed targets.

You will have a strong understanding of repairs and maintenance operations, relevant legislation, health and safety requirements and safe systems of work. Experience managing contracts, performance measures, budgets and customer‑focused service delivery is essential.

You will be an effective people leader with the ability to motivate teams, manage performance and build strong relationships with customers, stakeholders and supply‑chain partners. You will be confident making decisions, solving problems and managing competing priorities in a fast‑paced environment.

A relevant professional qualification such as CIOB, RICS or equivalent experience would be advantageous, alongside health and safety knowledge including risk assessments, permits to work and method statements. Experience or qualifications relating to Responsible Person duties for asbestos or legionella would be beneficial.

You will be organised, proactive and commercially aware, with strong communication skills and the ability to drive continuous improvement while maintaining a strong focus on safety, quality and customer satisfaction. The ability to obtain and maintain SC Clearance will be a condition of employment.

Benefits: 6% employee matched pension contribution, 25 days annual leave, single private medical cover, 1x professional subscription per year.

EEO & Diversity: VIVO is committed to building a diverse and inclusive organisation that supports the needs of all. We will make reasonable adjustments from interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.