Technical Administrator -VIVO - Volunteer Estate in Liverpool

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Location: Homebased

Contract: 22 Hours per week (over 3 or 4 days) - Permanent

Salary: £30,000 - Pro Rata (£17,600)

As the RFCA Technical Administrator, you will play a central role in our operational delivery team, providing essential administrative and technical support to the VIVO team. Embedded within the RFCA customer site, you will build strong relationships, resolve queries, and ensure the seamless delivery of our contracts. This is a dynamic, customer-focused role where your efforts will directly impact the success of our services.

Your responsibilities will include:

• Coordinating access requirements to ensure statutory compliance is maintained.
• Managing and updating the CAFM system to guarantee data accuracy.
• Progressing tasks from initiation to closure.
• Being a key point of contact for RFCA regional staff, offering exceptional support while preparing detailed reports and supporting audit and assurance activities.
• Collaborating with supply chain partners to ensure timely service delivery.
• Overseeing financial transactions and assisting with billable works by creating quotes and maintaining accurate documentation.
• Supporting the Helpdesk when required and identifying and escalating remedial actions to relevant stakeholders.

Delivering excellent customer service will be central to your role, alongside promoting efficiency, compliance, and quality throughout all operations. Your contributions will ensure our contracts are delivered successfully, meeting and exceeding key performance indicators.

This is a hybrid role, working at home and in the office Monday to Friday working with the Area Manager in Cardiff.

We are seeking a candidate with a strong background in either facilities management or repairs and maintenance administration. Experience with CAFM systems, such as Maximo, and proficiency in Microsoft Office Suite are essential, as well as advanced Excel skills. You should excel in stakeholder engagement, have an eye for detail, and demonstrate strong organizational skills to handle reporting, financial management, and compliance information effectively. This role requires a proactive and adaptable individual who can thrive in a fast-paced environment.

This is an exciting opportunity to work in a collaborative environment where innovation, quality, and customer focus are paramount. You will have the chance to work closely with our RFCA customer and make a meaningful impact in a role that offers variety, challenge, and opportunities for professional growth.

We offer:

• 25 days annual leave plus bank holidays
• Life assurance policy
• 6% employer matched pension contribution
• Excellent career progression opportunities

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.