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- Tasks: Manage customer inquiries and log service requests while supporting your team.
- Company: Facilities management company in Liverpool with a focus on customer service.
- Benefits: Pension scheme, annual leave, and flexible working arrangements.
- Why this job: Join a supportive team and enhance your customer service skills.
- Qualifications: Experience in customer service and strong IT skills required.
- Other info: Part-time weekend shifts offer great work-life balance.
The predicted salary is between 11 - 16 £ per hour.
A facilities management company in Liverpool seeks a part-time Customer Service Helpdesk team member. The role involves managing customer inquiries via phone and email, logging service requests, and supporting colleagues.
Applicants should possess experience in customer service, strong IT skills, and a professional demeanor when addressing challenges.
The position includes benefits like a pension scheme and annual leave, along with opportunities for flexible working arrangements.
Helpdesk Customer Advisor – Part-Time Weekend Shifts in Liverpool employer: VIVO Defence Services
Contact Detail:
VIVO Defence Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Customer Advisor – Part-Time Weekend Shifts in Liverpool
✨Tip Number 1
Make sure you know the company inside out! Research their values, services, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone and email communication skills. Since you'll be managing customer inquiries, it’s crucial to sound professional and clear. Try role-playing with a friend to get comfortable with common scenarios you might face.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider tips and maybe even a referral, which can really boost your chances of landing that part-time gig.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Helpdesk Customer Advisor – Part-Time Weekend Shifts in Liverpool
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled inquiries and resolved issues in the past, so share specific examples that showcase your skills!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you're a great fit for the Helpdesk Customer Advisor role.
Tailor Your Application: Don’t just send a generic application! We love when candidates take the time to tailor their applications to our job description. Mention your strong IT skills and how they relate to the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details!
How to prepare for a job interview at VIVO Defence Services
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how you handled challenging situations. Think of specific examples that showcase your problem-solving skills and ability to stay calm under pressure.
✨Familiarise Yourself with IT Tools
Since strong IT skills are a must for this role, make sure you’re comfortable with common helpdesk software and tools. If you’ve used any specific systems in past jobs, be prepared to talk about them. This will show that you’re not just a people person but also tech-savvy!
✨Practice Your Communication Skills
As a Helpdesk Customer Advisor, clear communication is key. Practice answering common customer inquiries out loud, focusing on clarity and professionalism. You might even want to role-play with a friend to get comfortable with the format of phone and email interactions.
✨Show Enthusiasm for Flexible Working
This position offers flexible working arrangements, so express your enthusiasm for this aspect during the interview. Share how you manage your time effectively and how flexibility can enhance your performance. It shows you’re not just looking for a job, but a role that fits your lifestyle.