At a Glance
- Tasks: Be the friendly voice for customers and manage their queries with ease.
- Company: Join VIVO Defence Services, a supportive team in Liverpool.
- Benefits: Enjoy 25 days annual leave and a contributory pension scheme.
- Other info: Flexible part-time hours perfect for students looking to gain experience.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 12 - 15 £ per hour.
VIVO Defence Services in Liverpool is seeking a part-time Customer Service representative to join their helpdesk team. Responsibilities include acting as the first point of contact for customers, managing queries through various communication channels, and ensuring service requests are logged efficiently.
The ideal candidate will have experience in customer service, strong communication skills, and proficiency in Microsoft Office.
The role offers benefits including a contributory pension scheme and 25 days annual leave.
Evening Part-Time Helpdesk Advisor – Customer Support in Liverpool employer: VIVO Defence Services
VIVO Defence Services is an excellent employer, offering a supportive work culture that values teamwork and communication. Located in Liverpool, employees benefit from a contributory pension scheme, 25 days of annual leave, and opportunities for personal and professional growth within the customer support sector. Join us to be part of a dedicated team that prioritises customer satisfaction and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Evening Part-Time Helpdesk Advisor – Customer Support in Liverpool
✨Tip Number 1
Make sure you know the company inside out! Research VIVO Defence Services and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with a friend or family member. This will help you feel more confident when handling queries and managing customer interactions.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn to get insights about the company culture and the helpdesk role. They might even give you tips that could help you stand out during the interview process.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows that you're proactive and keen on joining the team at VIVO Defence Services. Don’t miss out on this opportunity!
We think you need these skills to ace Evening Part-Time Helpdesk Advisor – Customer Support in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and communication skills. We want to see how you've handled queries in the past, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Evening Part-Time Helpdesk Advisor role. Let us know what excites you about working with VIVO Defence Services.
Show Off Your Tech Skills:Since proficiency in Microsoft Office is key, mention any relevant experience you have with these tools. We love seeing candidates who are tech-savvy and can manage service requests efficiently!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at VIVO Defence Services
✨Know the Company
Before your interview, take some time to research VIVO Defence Services. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your communication skills and how you managed to keep customers satisfied, as this is crucial for a Helpdesk Advisor.
✨Familiarise Yourself with Microsoft Office
Since proficiency in Microsoft Office is a requirement, brush up on your skills before the interview. Be ready to discuss how you've used these tools in previous roles, especially in managing customer information or logging service requests.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the team.
