Who We Are
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
Job Details
Job Req ID: 309805
Posting Start Date: 28 May 2026
Location: Liverpool, Merseyside, GB, L24 9HJ
Contract Type: Full Time
Location
Hunts Cross, Liverpool
Contract
Permanent, Full Time
Working Hours
40 hours per week, Monday to Friday
Job Summary
As a Customer Service Agent, you will be the first point of contact for our customers, playing a vital role in ensuring their requests are logged, tracked and resolved. Every day will be different, and your work will directly contribute to the smooth running of essential services across the MoD estate.
What You’ll Do
Working in a helpdesk team of 16, you will handle inbound and outbound telephone calls and manage customer queries via email and other digital channels. You will log and monitor service requests using CAFM system (Maxmio), ensuring a professional and efficient service at all times.
Supporting your colleagues will be key, and you’ll have the opportunity to contribute to projects and continuous improvement initiatives. You will be expected to work to agreed KPIs and SLAs, while always maintaining site security, safety and compliance standards.
What You’ll Need
We are looking for candidates with previous experience in a Customer Service or Contact Centre environment. You should be confident communicating both verbally and in writing, with strong IT skills including Microsoft Office and experience of telephony or omnichannel systems.
The ability to remain professional and empathetic when handling challenging situations is essential, as is a positive attitude and attention to detail. You must also be able to pass the necessary security clearance for this role.
Due to office location you will need a full UK driver’s licence and a form of transport.
Benefits
- Up to 6% contributory pension scheme
- 25 Days annual leave
- Volunteer leave
- One paid professional subscription
- Life Assurance Policy
EEO Statement
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.
We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
