Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for customers, logging and resolving their requests.
- Company: Join VIVO, a leader in facilities management for the UK military.
- Benefits: Enjoy 25 days annual leave, a pension scheme, and life assurance.
- Why this job: Make a real difference by delivering outstanding customer service every day.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Flexible working options available in a supportive and inclusive environment.
The predicted salary is between 24000 - 36000 £ per year.
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Location: Hunts Cross, Liverpool
Contract: Permanent, Part-time Working Hours: Saturday, Sunday & Monday 20 hours.
As a Customer Service Agent, you will be the first point of contact for our customers, playing a vital role in ensuring their requests are logged, tracked and resolved. Every day will be different, and your work will directly contribute to the smooth running of essential services across the MoD estate. If you enjoy working in a fast-paced environment and take pride in delivering outstanding service, we’d love to hear from you.
What You’ll Do
- Working in a helpdesk team of 16, you will handle inbound and outbound telephone calls and manage customer queries via email and other digital channels.
- You will log and monitor service requests using our CAFM system (Maxmio), ensuring a professional and efficient service at all times.
- Supporting your colleagues will be key, and you’ll have the opportunity to contribute to projects and continuous improvement initiatives.
- You will be expected to work to agreed KPIs and SLAs, while always maintaining site security, safety and compliance standards.
What you’ll need
- Previous experience in a Customer Service or Contact Centre environment.
- Confident communicating both verbally and in writing, with strong IT skills including Microsoft Office and experience of telephony or omnichannel systems.
- The ability to remain professional and empathetic when handling challenging situations is essential, as is a positive attitude and attention to detail.
- Must be able to pass the necessary security clearance for this role.
- Due to office location, you will need a full UK drivers license and a form of transport.
Apply today and help us create a Customer Service Helpdesk team that sets the standard for excellence.
We offer:
- Up to 6% contributory pension scheme
- 25 Days annual leave
- Volunteer leave
- One paid professional subscription
- Life Assurance Policy
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Customer Service Advisor | Liverpool (20 Hours Shift) employer: VIVO Defence Services
Contact Detail:
VIVO Defence Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor | Liverpool (20 Hours Shift)
✨Tip Number 1
Get to know VIVO and its values! Before your interview, do a bit of homework on the company. Understand their core values like being open, caring, agile, and collaborative. This will help you show how you fit into their culture.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it’s crucial to demonstrate your verbal and written communication abilities. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Microsoft Office and any telephony systems you might encounter. If you can, practice using similar software to boost your confidence and impress during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining the VIVO team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor | Liverpool (20 Hours Shift)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight any previous customer service experience and relevant IT skills, as these are key for us at VIVO.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you embody our core values of being open, caring, agile, and collaborative.
Showcase Your Communication Skills: Since you'll be the first point of contact for our customers, it's crucial to demonstrate your strong verbal and written communication skills. Make sure your application is clear, professional, and free of errors.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at VIVO Defence Services
✨Know the Company Inside Out
Before your interview, take some time to research VIVO and its core values: open, caring, agile, and collaborative. Understanding their mission to put customers and families first will help you align your answers with what they value most.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your ability to remain professional and empathetic, especially in challenging situations, as this is crucial for a Customer Service Advisor role.
✨Familiarise Yourself with the Tools
Since you'll be using the CAFM system (Maxmio) to log and monitor service requests, it’s a good idea to brush up on any relevant software skills. If you have experience with similar systems, be ready to discuss how you used them effectively in previous roles.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, KPIs, and SLAs you’ll be working with. This shows your genuine interest in the role and helps you assess if VIVO is the right fit for you.