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For Companies At a Glance
- Tasks: Join our helpdesk team to assist customers and manage queries via phone and email.
- Company: VIVO, a leader in facilities management for the UK military.
- Benefits: Enjoy a contributory pension, 25 days leave, and life assurance.
- Why this job: Make a difference by supporting customers and contributing to continuous improvement.
- Qualifications: Experience in customer service, strong communication, and IT skills required.
- Other info: Flexible working options and a commitment to diversity and inclusion.
The predicted salary is between 13 - 16 £ per hour.
Who We Are
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What We Do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Location
Hunts Cross, Liverpool
Contract
Permanent, Part-time
Working Hours
Saturday and Sunday, 16 hours. 8:00 AM to 4:30 PM and 12:30 PM to 9:00 PM on a rotating weekly basis.
Job Details
Job Req ID: 307833
Posting Start Date: 24 Feb 2026
What You’ll Do
- Working in a helpdesk team of 16, you will handle inbound and outbound telephone calls and manage customer queries via email and other digital channels.
- You will log and monitor service requests using our CAFM system (Maxmio), ensuring a professional and efficient service at all times.
- Supporting your colleagues will be key, and you’ll have the opportunity to contribute to projects and continuous improvement initiatives.
- You will be expected to work to agreed KPIs and SLAs, while always maintaining site security, safety and compliance standards.
What You’ll Need
- Previous experience in a customer service or contact centre environment.
- Confidence communicating both verbally and in writing.
- Strong IT skills including Microsoft Office and experience of telephony or omnichannel systems.
- Ability to remain professional and empathetic when handling challenging situations.
- Positive attitude and attention to detail.
- Must be able to pass the necessary security clearance for this role.
Benefits
- Up to 6% contributory pension scheme
- 25 days annual leave
- Volunteer leave
- One paid professional subscription
- Life Assurance Policy
Application Process & Equal Employment
VIVO Defence Services, a joint venture between Serco and EQUANS, will create the Customer Service Helpdesk team that sets the standard for excellence. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. We will make reasonable adjustments and strongly encourage applications from a diverse candidate pool. We are proudly a Disability Confident Leader and will give disabled applicants who meet the minimum criteria an opportunity to demonstrate their abilities at an interview. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas.
Customer Service Advisor | Liverpool (16 Hours Weekend Shifts) employer: VIVO Defence Services
Contact Detail:
VIVO Defence Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor | Liverpool (16 Hours Weekend Shifts)
✨Tip Number 1
Get to know VIVO and their core values! When you’re preparing for your interview, think about how you can demonstrate that you embody their open, caring, agile, and collaborative spirit. This will show them you’re not just a fit for the role, but for the company culture too.
✨Tip Number 2
Practice your communication skills! Since this role involves handling customer queries over the phone and via email, it’s crucial to be clear and confident. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your IT skills! Familiarise yourself with Microsoft Office and any telephony systems you might encounter. If you can, brush up on using CAFM systems like Maxmio, as this will give you a leg up during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and genuinely interested in joining the VIVO team.
We think you need these skills to ace Customer Service Advisor | Liverpool (16 Hours Weekend Shifts)
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your previous experience in customer service. We want to see how you've handled queries and challenges in the past, so share specific examples that showcase your skills!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your qualifications quickly!
Tailor Your CV: Don’t just send a generic CV! Tailor it to match the job description. Mention your IT skills and any experience with telephony or omnichannel systems, as these are key for us at VIVO.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at VIVO Defence Services
✨Know the Company Values
Before your interview, take some time to understand VIVO's core values: open, caring, agile, and collaborative. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with their mission.
✨Showcase Your Customer Service Skills
Prepare specific examples of how you've handled customer queries in previous roles. Highlight your ability to remain professional and empathetic, especially in challenging situations. This will be crucial for a Customer Service Advisor role.
✨Familiarise Yourself with the Tools
Since you'll be using the CAFM system (Maxmio) and other digital channels, it’s a good idea to brush up on your IT skills. If you have experience with similar systems, be ready to discuss how you used them effectively in your previous jobs.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how VIVO measures success in customer service. This shows your genuine interest in the role and helps you assess if it's the right fit for you.