Technical Service Manager Electrical-VIVO - USVF in Lakenheath

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

We are seeking a Technical Services Manager to lead the delivery, performance and compliance of mechanical maintenance services across a complex estate. The role is responsible for ensuring that all mechanical systems, plant and equipment are maintained safely, efficiently and in line with statutory and contractual requirements.

• Provide expert technical support and guidance across mechanical disciplines, supporting both internal teams and customers.
• Lead and supervise a team of Maintenance Engineers delivering planned and reactive maintenance across heating, water services, gas distribution, ventilation and air conditioning.
• Develop and deliver planned maintenance programmes aligned to the estate’s maintenance strategy.
• Develop maintenance standards, monitor performance, report and continuously improve.
• Manage external contractors and ensure all maintenance and project works are delivered in line with contractual requirements, KPIs and professional standards.
• Oversee full project handover processes, commissioning, documentation (O&M manuals), asset updates and defect resolution.
• Act as Duty Holder, Authorised or Responsible Person, ensuring statutory obligations are met.
• Develop and maintain Risk Assessments and Method Statements in line with HSE guidance and JSP375.
• Record maintenance and Billable Works activities within CAFM systems, manage inspection reports, certifications and remedial actions.
• Support call‑out arrangements for out‑of‑hours incidents.
• Support Built Estate Manager in leading, developing and motivating the maintenance team.
• Deliver team briefings, toolbox talks and communicate technical updates.
• Liaise with end users, DIO representatives and supply chain partners.

• Strong background in mechanical, electrical or HVAC engineering with relevant qualifications and experience managing maintenance teams within a complex environment.
• Solid understanding of health and safety legislation, including COSHH and RIDDOR, and experience operating within structured safe systems of work.
• Proven experience in managing contractors and delivering maintenance services within facilities management, construction or engineering environment.
• Strong leadership, organisational and communication skills, with the ability to motivate teams and manage performance.
• Full UK driving licence required; ability to obtain Security Clearance (SC).
• Experience in a MOD or secure environment and health and safety qualifications and professional memberships is advantageous.

• 6% employee matched pension contribution
• 25 days annual leave
• Single private medical cover
• Company car or car allowance

We are committed to building a diverse and inclusive organisation that supports the needs of all. We provide reasonable adjustments and encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader.