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For Companies At a Glance
- Tasks: Be the go-to person for military families, managing calls and queries with care.
- Company: Join VIVO, a leader in facilities management for the UK military.
- Benefits: Enjoy a competitive salary, full-time hours, and a supportive work environment.
- Other info: Full-time role with opportunities for personal and professional growth.
- Why this job: Make a real difference in the lives of military families every day.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 27500 £ per year.
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. We embody both experience and innovation.
Job Overview
- Location: Aldershot, Hampshire, GB, GU11 2AA
- Contract Type: Full Time, Permanent
- Working Hours: 40 hours per week, Monday to Friday 8:00AM to 5:00PM
- Salary: £25,000 – £27,500 per year, dependent on experience
Responsibilities
- You will act as the advocate and key point of contact for military families, managing inbound and outbound calls and shared inboxes.
- Your role will involve:
- Handling a high volume of customer interactions, prioritising queries and maintaining realistic expectations.
- Taking ownership of enquiries from first contact through to completion, preventing escalations and complaints.
- Using tools such as Excel and internal systems to track progress and maintain accurate records.
- Providing a safe, professional, and solution‑focused service in sensitive or challenging situations.
Customer Experience Advisor | Aldershot in Hampshire employer: VIVO Defence Services
Contact Detail:
VIVO Defence Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor | Aldershot in Hampshire
✨Tip Number 1
Get to know VIVO and their mission! Research the company culture and values so you can tailor your approach during interviews. Show them you’re not just another candidate, but someone who genuinely cares about supporting military families.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Advisor, you'll be handling a lot of calls and emails. Role-play with a friend or family member to get comfortable with managing different types of customer interactions.
✨Tip Number 3
Prepare some questions for your interview! This shows you're engaged and interested in the role. Ask about the tools they use or how they handle challenging situations – it’ll help you stand out as a proactive candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Experience Advisor | Aldershot in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Experience Advisor role. Highlight any previous experience in customer service, especially in handling high volumes of interactions.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting military families and how your background makes you a great fit for VIVO. Keep it concise but impactful.
Showcase Your Communication Skills: Since you'll be managing calls and emails, it's crucial to demonstrate your communication prowess. Use clear and professional language in your application, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at VIVO Defence Services
✨Know Your Stuff
Before the interview, make sure you understand VIVO's mission and values. Familiarise yourself with their work in facilities management for the military. This will help you connect your experience to their needs and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Experience Advisor, communication is key. Prepare examples of how you've effectively handled customer interactions in the past. Think about times when you managed high volumes of queries or resolved complaints, and be ready to share those stories.
✨Demonstrate Problem-Solving Abilities
VIVO values solution-focused service, so come prepared with examples of how you've tackled challenging situations. Think of specific instances where you took ownership of an issue and successfully resolved it, highlighting your ability to stay calm under pressure.
✨Be Ready with Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the role and the company. For example, you could ask about the tools they use for tracking customer interactions or how they measure success in customer service.