Contract Manager

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Location: RAF Fairford, hybrid role to cover Menwith Hill, RAF Alconbury, RAF Molesworth and RAF Croughton.

Employment Type and Salary: Permanent, Full time. Salary: Competitive + Benefits.

We are looking for an experienced and driven Contract Manager to take ownership of operational delivery across a key VIVO Defence contract. This is a senior role responsible for ensuring excellent service delivery, strong customer relationships, effective contract performance and continuous improvement across multiple sites.

• Act as the senior VIVO representative for key stakeholders, including Defence Infrastructure Organisation (DIO), Heads of Establishment and customer representatives, ensuring that contractual requirements are consistently met and that service standards remain high.
• Lead the successful delivery of estate management activities, ensuring maintenance, compliance, resources and operational outputs are effectively managed against agreed targets and financial objectives.
• Oversee day‑to‑day contract performance, ensuring services are delivered safely, efficiently and in line with statutory requirements, JSP standards and VIVO processes.
• Manage operational teams, Authorised Persons and supply chain partners, ensuring the right resources, skills and controls are in place to deliver high‑quality outcomes.
• Build strong collaborative relationships with customers, stakeholders and supply chain partners, acting as a trusted point of contact, resolving issues, managing expectations and driving improvements in service delivery.
• Support the development of Relationship Improvement Plans and work closely with stakeholders to strengthen partnerships and enhance customer experience.
• Provide leadership across operational teams, creating a positive culture focused on safety, accountability and continuous improvement.
• Support the development of colleagues, ensuring teams have the skills, guidance and support needed to perform effectively and deliver against contract objectives.
• Monitor contract performance, identify improvement opportunities and implement solutions that improve efficiency, value for money and service quality.
• Ensure strong governance across the contract, supporting compliance with health and safety legislation, environmental requirements and operational standards.

• Proven experience managing contracts, operations or service delivery within construction, facilities management, property maintenance or a similar environment.
• Confident leading teams, managing performance and delivering services within commercial and operational targets.
• Experience overseeing multi‑site operations, working with supply chains and managing stakeholders at a senior level.
• Strong knowledge of estate management, maintenance delivery, safe systems of work and compliance requirements is essential.
• Commercially aware, with experience managing budgets, reviewing financial performance and making decisions that balance quality, cost and customer requirements.
• Confident analysing performance data, identifying risks and implementing improvements to drive better outcomes.
• Strong leadership and communication skills, with the ability to influence, negotiate and build effective relationships across all levels.
• Proactive, organised and able to manage competing priorities while maintaining a focus on safety, quality, and customer satisfaction.
• Relevant health and safety training, JSP 375 awareness and experience within an MOD environment would be advantageous.
• Strong IT skills, including experience using Microsoft Office applications, and the ability to achieve and maintain SC Clearance.

What We Offer:

• 6% employee matched pension contribution
• 25 days annual leave
• Company car/Car allowance
• Bonus
• 1x professional subscription
• Private medical cover for self and partner

EEO Statement: At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. We will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are clearly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas.