Service Manager in Catterick Garrison

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Location: Catterick Garrison, on site role

Position: Permanent, Full time

Salary: £38,000 - £42,000

Responsibilities:

• Lead the safe, compliant and effective delivery of planned and reactive maintenance services across the VIVO contract.
• Ensure that maintenance activities are delivered in line with statutory legislation, MoD mandatory requirements and VIVO’s Health, Safety and Environmental standards.
• Coordinate day-to-day service delivery, ensuring that suitably qualified operatives are deployed with the correct equipment, skills and authorisations.
• Oversee safe systems of work, reviewing Risk Assessments and Method Statements.
• Ensure all activity is accurately recorded through the CAFM system with supporting documentation completed on time.
• Build strong working relationships with Defence Infrastructure Organisation representatives, end users and internal stakeholders.
• Support the resolution of operational issues and complaints, contribute to the development of additional works, and provide professional and technical advice to support estate operations.
• Manage small billable works, including producing rough orders of cost and ensuring works are delivered efficiently and commercially.
• Embed a positive safety culture and provide clear supervision, coaching and direction to teams to ensure service levels are met.
• Balance operational priorities with commercial awareness, managing costs, mitigating risk and contributing to forward maintenance planning.

Qualifications:

• Practical experience working within planned and reactive maintenance environments, ideally with responsibility for small project delivery.
• HNC (or equivalent experience) in a building, civil, electrical or mechanical discipline, alongside a management-level Health & Safety qualification such as SMSTS.
• Strong IT skills, with confidence using Microsoft Office and CAFM systems.
• Technical competency is essential for this role.
• Comfortable taking on additional responsibilities such as Legionella, Asbestos, Confined Space or Working at Height Authorised Person roles, with training provided where required.
• A confident communicator with strong relationship management skills, able to influence stakeholders, make sound decisions and drive high standards of delivery in a regulated, safety-critical environment.

What We Offer:

• 6% employee matched pension contribution
• 25 days annual leave
• Single private medical cover
• Life assurance 2x annual salary

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.