At a Glance
- Tasks: Lead quality assurance and continuous improvement in a dynamic service delivery environment.
- Company: Join VIVO, a forward-thinking company supporting the UK military with innovative facilities management.
- Benefits: Enjoy a competitive salary, generous leave, and private medical cover.
- Other info: Diverse and inclusive workplace with opportunities for professional growth and flexible working.
- Why this job: Make a real impact by enhancing service quality and operational performance.
- Qualifications: Experienced in quality assurance and contract management, with strong analytical skills.
The predicted salary is between 65000 - 75000 £ per year.
- Contract Quality Manager
- Location: Home Based, Hampshire, GB, RG21 Contract Type: Full Time Salary: £65,000–£75,000
About the Company
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. We embody both experience and innovation.
Responsibilities
- Lead quality assurance, contract compliance and continuous improvement across a complex service delivery environment.
- Act as the contract lead for quality and assurance, providing independent oversight across operational delivery teams and supply chain partners.
- Own the Quality Management System (QMS), ensuring processes align with ISO 9001 principles and are effectively implemented across the contract.
- Work with operational teams to ensure quality standards are understood, maintained and continuously improved.
- Develop and deliver a robust contract assurance programme, including audits, inspections and quality reviews.
- Capture and maintain evidence to demonstrate compliance with contractual, regulatory and governance requirements, and identify risks, trends and corrective action.
- Provide detailed performance insight through regular reporting, analysing data to identify recurring issues, emerging risks and improvement opportunities.
- Manage quality performance across the supply chain, ensuring suppliers meet contractual expectations and maintain appropriate standards.
- Build strong relationships with stakeholders, supporting client assurance activities, audits and performance reviews.
- Lead corrective and preventative action processes, ensuring issues are effectively investigated, resolved and embedded improvements are sustained.
Qualifications
- Experienced quality professional with background in quality assurance, contract management or compliance within a complex, regulated or service‑led environment.
- Strong knowledge of Quality Management Systems, ISO 9001 principles and audit methodologies; ability to translate quality requirements into practical improvements.
- Confident analysing performance data, producing reports and using insight to identify trends, risks and opportunities.
- Structured and detail‑focused approach, able to manage multiple priorities while maintaining high standards of accuracy and governance.
- Strong stakeholder management skills, able to build trusted relationships, influence decision‑making and provide constructive challenge at all levels.
- Comfortable working with clients, operational teams and supply chain partners to improve performance and resolve quality issues.
- Committed to continuous improvement and passionate about creating sustainable changes that enhance service quality, customer experience and operational performance.
- Membership of the Chartered Quality Institute (CQI) required, or commitment to achieve within six months.
Benefits
- 6% employee matched pension contribution
- 25 days annual leave
- Company car or car allowance
- Bonus programme
- Professional subscription (1x)
- Private medical cover for self and partner
- Diversity and Inclusion
We are committed to building a diverse and inclusive organisation that supports the needs of all.
We make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.
We are a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
We are open to discussions about flexibility and flexible working and operate a hybrid work structure in many of our business areas.
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Contract Quality Manager in Basingstoke employer: VIVO Defence Services
VIVO Defence Services is an exceptional employer, offering a dynamic work environment where apprentices can thrive while gaining hands-on experience in Facilities Management. With a strong focus on employee growth, the company provides opportunities for further education and professional development, alongside attractive benefits such as a company car, pension scheme, and generous annual leave. Working at VIVO not only allows you to contribute to meaningful projects across the southeast and southwest regions but also fosters a supportive culture that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Quality Manager in Basingstoke
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like VIVO Defence Services looking for candidates who are engaged and informed.
We think you need these skills to ace Contract Quality Manager in Basingstoke
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at VIVO Defence Services. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at VIVO Defence Services
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with VIVO Defence Services’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
