Administrator | Aldershot

Overview

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

Location and Details

Location: Aldershot, Hampshire, GB, GU11 2AA.
Contract Type: Full Time. Hours: Monday to Friday, 8:00am – 5:00pm (40 hours per week). Salary: £24,000 – £27,000 per annum.

About the Role

We are seeking a highly organised and proactive Billable Works Coordinator to join our team based in Aldershot. This is an exciting opportunity to play a vital role within our Billable Works function, providing essential administrative and coordination support to the Damp and Mould team and the wider Billable Works department.

Responsibilities

• Take ownership of managing data, collating repair reports, and compiling information to support the delivery of small works projects.
• Manage the team’s inbound email inbox, distributing work enquiries from Pinnacle to the appropriate Small Works Manager and ensuring information is captured accurately and efficiently.
• Be the first point of contact for military families, communicating professionally over the phone to gather details and provide updates.
• Work directly with Tier 1 contractors to ensure clear communication and timely progress on all projects.
• Collaborate within a small team of three and with the wider team across the SW and SE.
• Manage your own workload and priorities. The role is office-based, with occasional travel across the Southeast and Southwest for meetings or training.

What We’re Looking For

• Confident, professional, and well-organised, with the ability to work independently and use initiative.
• Excellent data management and reporting skills, with a strong command of Microsoft Excel to collate, analyse, and present information clearly.
• Outstanding communication skills, both written and verbal, with a professional and approachable manner when dealing with clients, contractors, and military families.
• Attention to detail, reliability, and the ability to prioritise tasks in a busy environment.
• Proficiency in all Microsoft Office packages. Experience using Maximo is advantageous. Background in facilities, maintenance, or project coordination is helpful.
• The ability to obtain and maintain BPSS clearance is required.
• Full UK driving license is advantageous since the site is not accessible by public transport.

Apply and Benefits

If you are an organised and confident administrator who thrives in a dynamic environment and enjoys building professional relationships, we would love to hear from you. Apply today to join VIVO and make a real difference in supporting the delivery of essential works across the Defence estate.

• Up to 6% contributory pension scheme
• 25 Days annual leave
• Volunteer leave
• One paid professional subscription
• Life Assurance Policy
• Employee discount and reward schemes

About VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. We will make reasonable adjustments at interview through to employment and encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.