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- Tasks: Be the first point of contact for customers, resolving queries and ensuring smooth service.
- Company: Join VIVO Defence Services, a leader in facilities management for the UK military.
- Benefits: Enjoy 25 days annual leave, a pension scheme, and life assurance.
- Why this job: Make a real difference while developing your customer service skills in a dynamic environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Flexible working options available; we value diversity and inclusivity.
Customer Service Advisor | Liverpool (Weekends) – VIVO Defence Services
Join to apply for the Customer Service Advisor | Liverpool (Weekends) role at VIVO Defence Services.
Who We Are
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
Location: Liverpool, Merseyside, GB, L24 9HJ
Contract Type: Part Time
Working Hours: Weekends, 16 hours. Rotating shift pattern; Week 1 – 8:00 AM to 4:30 PM and Week 2 – 12:30 PM to 9:00 PM
As a Customer Service Agent, you will be the first point of contact for our customers, playing a vital role in ensuring their requests are logged, tracked and resolved. Every day will be different, and your work will directly contribute to the smooth running of essential services across the MoD estate.
If you enjoy working in a fast-paced environment and take pride in delivering outstanding service, we’d love to hear from you.
What You’ll Do
- Work in a helpdesk team of 16, handling inbound and outbound telephone calls and managing customer queries via email and other digital channels.
- Log and monitor service requests using the CAFM system (Maxmio), ensuring a professional and efficient service at all times.
- Support colleagues and contribute to projects and continuous improvement initiatives.
- Work to agreed KPIs and SLAs while maintaining site security, safety and compliance standards.
What You’ll Need
- Experience in a Customer Service or Contact Centre environment.
- Confident communication skills (verbal and written) and strong IT skills including Microsoft Office; experience of telephony or omnichannel systems.
- Ability to stay professional and empathetic when handling challenging situations; positive attitude and attention to detail.
- Ability to pass the necessary security clearance for this role.
Apply today and help us create a Customer Service Helpdesk team that sets the standard for excellence.
We Offer
- Up to 6% contributory pension scheme
- 25 Days annual leave
- Volunteer leave
- One paid professional subscription
- Life Assurance Policy
About VIVO Defence Services
The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.
We are committed to building a diverse and inclusive organisation that supports the needs of all. We will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Seniority level: Entry level
Employment type: Part-time
Job function: Other
Industries: IT Services and IT Consulting
Referrals increase your chances of interviewing at VIVO Defence Services. Get notified about new Customer Service Advisor jobs in Liverpool, England, United Kingdom.
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Customer Service Advisor | Liverpool (Weekends) employer: VIVO Defence Ltd
Contact Detail:
VIVO Defence Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor | Liverpool (Weekends)
✨Tip Number 1
Get to know the company! Research VIVO Defence Services and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be confident and clear when speaking with customers. Try role-playing common scenarios with friends or family to build your confidence.
✨Tip Number 3
Be ready for situational questions! Prepare examples from your past experiences where you've handled challenging customer interactions. This will demonstrate your problem-solving skills and ability to stay professional under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the VIVO team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor | Liverpool (Weekends)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you've handled queries and provided support in previous roles, so don’t hold back on those examples!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you align with our values at VIVO. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your confident communication style. Clear, concise language will show us you’re ready to handle customer queries like a pro!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at VIVO Defence Ltd
✨Know the Company
Before your interview, take some time to research VIVO Defence Services. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you handled difficult customers or resolved issues efficiently. This will demonstrate your ability to thrive in a fast-paced environment, which is crucial for this role.
✨Practice Common Interview Questions
Anticipate common interview questions related to customer service, such as how you would handle a challenging situation or how you prioritise tasks. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the team dynamics, training opportunities, or what success looks like in this role. This shows that you’re engaged and serious about contributing to the team.