At a Glance
- Tasks: Support patients with sleep services through calls and equipment assistance.
- Company: Join Vivisol, a caring company focused on developing skills for a brighter future.
- Benefits: Enjoy 33 days holiday, training, pension scheme, and a starting salary of £24,880.
- Other info: Flexible hours with free parking and great transport links.
- Why this job: Make a real difference in patients' lives while growing your career in healthcare.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 24880 - 24880 £ per year.
We value our people & develop their skills for a better future.
Contract Type: Perm - 37.5 hrs per week - Working 5 in 7 days Rota
Closing Date: Monday, January 01, 0001
Vivisol are currently hiring for a Sleep Service Coordinator to provide patient support. We are looking for someone to join our dynamic team to carry out patient calls, organise patient visits and provide patients with verbal assistance with equipment.
We offer a generous package including:
- 33 days holiday (including BH)
- Excellent training and development programmes
- Matched contribution pension scheme to capped percentages per position level
- Enhanced maternity and paternity leave
- Yearly bonus scheme
- Starting salary of £24,880
Hours: 37.5-hour week - Working 5 in 7 days rota, rota'd hours between 7am - 8pm. The successful candidate will need to be flexible to work weekends if required.
This role is based in Manor Royal, Crawley with free on-site parking and great transport links (bus stop: 1 minute walk, Train Station: 15 minute walk).
Full training will be provided for all new starters and an extensive programme put in place.
Primary Duties & Areas of Responsibility:
- Handling Patient Calls as part of the sleep call centre.
- Administration of patient orders.
- General administration and data entry.
- Telephone support for patients, relatives and healthcare professionals.
- Provide first line support to all patients requiring assistance via E-Mail, telephone, letter and SMS.
- Process prescriptions at the time of receipt accurately, ensuring the correct equipment is given to the patient.
- Investigate and resolve customer complaints quickly and patiently.
- Maintain thorough and accurate records.
Required Experience:
- Previous customer service experience (Phone based desirable).
- Excellent communication skills (verbal and written).
- An Enhanced DBS (provided for you as part of the probation process).
- Effective Telephone and clear communication skills.
- Empathetic and a problem solver.
- Team player.
- Trustworthy, reliable & ethical.
- Good organisational skills.
- Excellent computer skills and accuracy.
Respiratory Service Coordinator in Crawley employer: VIVISOL
VIVISOL is an attractive employer due to its commitment to employee development and well-being. The company offers generous benefits such as 33 days of holiday and enhanced parental leave, fostering a supportive work culture. With a focus on training and career advancement, VIVISOL provides a stable environment for professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Respiratory Service Coordinator in Crawley
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like VIVISOL.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at VIVISOL.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like VIVISOL, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Respiratory Service Coordinator in Crawley
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at VIVISOL.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at VIVISOL.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to VIVISOL. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at VIVISOL. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at VIVISOL
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research VIVISOL’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
