At a Glance
- Tasks: Welcome hirers, set up facilities, and ensure a safe, enjoyable experience.
- Company: Join Vivify, a purpose-driven company making a positive impact in local communities.
- Benefits: Full training, staff uniform, employee recognition, and free counselling support.
- Other info: Great opportunities for growth in a dynamic, community-focused environment.
- Why this job: Enjoy variety in your shifts while helping people and supporting local schools.
- Qualifications: No experience needed; just bring your friendly attitude and problem-solving skills.
The predicted salary is between 20250 - 24750 £ per year.
As a Community Host, you'll ensure our hirers have a safe, welcoming and hassle‑free experience every time they visit. You'll:
- Welcome hirers and help them access facilities
- Open and close school sites securely
- Set up equipment and facilities for activities and events
- Carry out basic health and safety checks
- Report any issues using our online platform
- Complete light cleaning and tidying duties to ensure facilities are left ready for the next school day
- Provide outstanding customer service and support throughout each shift
No two shifts are the same, making this a great role for someone who enjoys variety and helping people.
We're looking for people who
- Enjoy working independently and taking ownership
- Are friendly, approachable and customer-focused
- Can communicate confidently with schools, hirers and community groups
- Are organised, proactive and quick to solve problems
- Take pride in delivering a great experience
- Want to be part of a business making a positive impact in local communities
No previous experience is required - we'll provide full training and ongoing support.
At Vivify, we believe everyone should have access to spaces where they can play, learn, exercise and connect.
We partner with schools across the UK, helping them open their facilities to local communities outside of school hours.
Every booking generates valuable income for schools while creating opportunities for people to come together and improve their wellbeing.
- Full training and development opportunities
- Staff uniform provided
- Employee of the Month recognition scheme
- 24/7 Employee Assistance Programme, including free counselling support
- Free staff parking (where available)
- Staff referral bonus scheme
- Opportunities to grow with a fast-growing, purpose-driven company
- #J-18808-Ljbffr
Community Host / Leisure Assistant - Newcastle College - Newcastle Upon Tyne, Tyne and Wear employer: Vivify Venues
Vivify Venues is an excellent employer for those seeking a fulfilling role in community engagement and event management. Located in the vibrant town of Sevenoaks, we foster a supportive work culture that prioritises employee wellbeing and offers ample opportunities for career growth. Join us to be part of a team that values flexibility, strong communication, and the creation of memorable experiences for our community.
StudySmarter Expert Advice🤫
We think this is how you could land Community Host / Leisure Assistant - Newcastle College - Newcastle Upon Tyne, Tyne and Wear
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vivify Venues. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vivify Venues before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Community Host / Leisure Assistant - Newcastle College - Newcastle Upon Tyne, Tyne and Wear
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vivify Venues:Your cover letter is your chance to shine! Tell us why you want to work at Vivify Venues specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vivify Venues!
How to prepare for a job interview at Vivify Venues
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
