At a Glance
- Tasks: Deliver a world-class experience for hirers and ensure school facilities are secure and well-maintained.
- Company: Join Vivify, a passionate team dedicated to enhancing community health and happiness.
- Benefits: Enjoy staff uniform, wellbeing support, career development, and employee recognition rewards.
- Other info: Flexible hours with opportunities for personal growth and development.
- Why this job: Make a real difference in your community while gaining valuable skills and experience.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
We believe nothing is more important than people's health and happiness. What we do makes a difference. We inspire people everywhere to get the most out of life, bring communities together and help schools generate much needed revenue. We PRIDE ourselves on minimising the hassle for schools when letting their sports and leisure facilities - and our Community Hosts are PASSIONATE about delivering an excellent service to the groups who hire those facilities. However, alongside delivering great service, this role carries significant responsibility. Our Community Hosts are trusted key holders operating in schools outside of normal hours and play a vital role in safeguarding, compliance and site security.
Responsibilities
- To deliver a world class experience for our hirers, ensuring all customers receive a positive and memorable experience.
- Assisting hirers with the setting up of facilities for lettings & other school related events, from setting up a badminton net to switching on the floodlights.
- Undertake light cleaning duties to ensure that the school's premises are always left as found - from a quick sweep around and tucking chairs back under the desks or storing away equipment in the gym.
- The security and safety of our school is greatly important to Vivify. The Community Host unlocks the gates and doors, making sure they're locked up securely again at the end of the shift.
- Throughout the shift, completing all health and safety checks and reporting any hazards or faulty equipment via our company platform ensures the high standards of the school, its grounds and environment are maintained and everyone on site is kept safe and healthy.
- Full training is provided, in person and via our online training system to equip the Community Host with full understanding and knowledge of how to carry out the role including an introduction to their school site and facilities, safeguarding responsibilities, manual handling, fire safety and customer service.
- The Community Host may be involved in other activities not listed in the responsibilities above to support the school, hirers and the Vivify team.
Who are we looking for?
Vivify are proud of the work we do and the difference we make to our communities. We are passionate about the service we provide. As the person closest to our schools and hirers on a day to day basis, you will operate with pride and passion too. You will tackle challenges, streamline processes and be organized, quick to act and flexible to provide the best customer experience. You should be a great communicator, able to represent Vivify with the school and our hirers in a professional way. You are interested in growing with Vivify, always looking to make things better and able to get involved in learning and development opportunities.
Benefits
- Staff uniform
- Employee of the month voucher award
- Full 24hr access to our confidential corporate wellbeing programme which includes free counselling sessions
- Free staff parking
- Staff referral bonus and voucher scheme
- Career development and training opportunities
School Facility Host & Events Concierge (Evenings) in Morpeth employer: Vivify Venues
At Vivify, we are dedicated to enhancing community health and happiness through our exceptional service in school facility management. Our work culture is built on pride and passion, where every Community Host plays a crucial role in ensuring safety and delivering memorable experiences for hirers. With comprehensive training, career development opportunities, and a supportive environment, we empower our employees to grow while making a meaningful impact in their communities.
StudySmarter Expert Advice🤫
We think this is how you could land School Facility Host & Events Concierge (Evenings) in Morpeth
✨Tip Number 1
Get to know the company culture! Before your interview, check out Vivify's social media and website. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! As a Community Host, you'll be the face of Vivify for hirers. Think of examples from your past experiences where you went above and beyond for customers, and be ready to share those stories during your chat.
✨Tip Number 3
Be prepared to demonstrate your problem-solving abilities. Whether it's setting up equipment or handling unexpected situations, showing that you can think on your feet will impress the hiring team. Have a few scenarios in mind where you tackled challenges effectively.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace School Facility Host & Events Concierge (Evenings) in Morpeth
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for community service and customer experience shine through. We want to see how you connect with our mission of making a difference in people's lives!
Be Clear and Concise:Keep your application straightforward and to the point. Highlight your relevant experience and skills that align with the role of Community Host, so we can easily see why you're a great fit for us.
Tailor Your Application:Make sure to customise your application for this specific role. Mention how your previous experiences relate to the responsibilities listed in the job description, especially around safety and customer service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Vivify Venues
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a School Facility Host & Events Concierge. Familiarise yourself with the importance of customer service, safety checks, and the role's impact on the community. This will help you demonstrate your passion for the position.
✨Showcase Your Communication Skills
As a Community Host, you'll need to communicate effectively with hirers and school staff. Prepare examples of how you've successfully communicated in previous roles or situations. This could be anything from resolving conflicts to ensuring everyone is on the same page during events.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you had to tackle challenges or streamline processes. Be ready to share these experiences during your interview, as they will highlight your ability to think on your feet and improve the customer experience, which is crucial for this role.
✨Express Your Commitment to Safety and Compliance
Since safeguarding and compliance are key aspects of the job, come prepared to discuss your understanding of health and safety protocols. Share any relevant experiences that showcase your attention to detail and responsibility in maintaining a safe environment.
