At a Glance
- Tasks: Welcome and support community hirers at local schools, ensuring a safe and enjoyable experience.
- Company: Join Vivify, a purpose-driven company enhancing community wellbeing through school facilities.
- Benefits: Flexible hours, competitive pay, full training, and employee support programmes.
- Other info: Great opportunities for growth in a fast-growing company with a positive impact.
- Why this job: Make a real difference in your community while enjoying varied shifts and meeting new people.
- Qualifications: No experience needed; just bring your friendly attitude and problem-solving skills.
The predicted salary is between 12.71 - 12.71 £ per hour.
- Flexible Zero-Hours Contract | £10.85 - £12.71 per hour | Evenings & Weekends
- Help Bring Local Communities to Life
At Vivify, we believe everyone should have access to spaces where they can play, learn, exercise and connect.
We partner with schools across the UK, helping them open their facilities to local communities outside of school hours.
Every booking generates valuable income for schools while creating opportunities for people to come together and improve their wellbeing.
We're looking for friendly, reliable and proactive
Venue Assistants to be the face of Vivify at our partner schools.
What You'll Do
As a Community Host, you'll ensure our hirers have a safe, welcoming and hassle-free experience every time they visit.
You'll
- Welcome hirers and help them access facilities
- Open and close school sites securely
- Set up equipment and facilities for activities and events
- Carry out basic health and safety checks
- Report any issues using our online platform
- Complete light cleaning and tidying duties to ensure facilities are left ready for the next school day
- Provide outstanding customer service and support throughout each shift
No two shifts are the same, making this a great role for someone who enjoys variety and helping people.
What We're Looking For
We're looking for people who
- Enjoy working independently and taking ownership
- Are friendly, approachable and customer-focused
- Can communicate confidently with schools, hirers and community groups
- Are organised, proactive and quick to solve problems
- Take pride in delivering a great experience
- Want to be part of a business making a positive impact in local communities
No previous experience is required – we'll provide full training and ongoing support.
- What You'll Receive
- Full training and development opportunities
- Staff uniform provided
- Employee of the Month recognition scheme
- 24/7 Employee Assistance Programme, including free counselling support
- Free staff parking (where available)
- Staff referral bonus scheme
- Opportunities to grow with a fast-growing, purpose-driven company
- Recruitment Process
- Apply with your CV and complete a short application questionnaire
- Attend a telephone interview
- Successful candidates will receive a company-funded Enhanced DBS check
- Complete training and start making a difference in your local community
- Important Information
- Applicants must be aged 18 or over due to lone-working requirements
- Proof of right to work in the UK is required
- An Enhanced DBS check is required before starting work
- You must be able to travel to one of our partner schools
If you're looking for flexible work where you can make a genuine difference in your community, we'd love to hear from you.
Reference ID: St Edward's College
Venue Assistant in Liverpool employer: Vivify Venues
At Vivify, we prioritise the health and happiness of our people, fostering a collaborative work culture that encourages continuous development. As a People Assistant in Manchester, you'll enjoy a dynamic role with real ownership, contributing to meaningful initiatives that enhance employee engagement and retention. With a focus on professional growth and a supportive environment, Vivify offers an exciting opportunity to make a tangible impact while enjoying a competitive salary and bonus structure.
StudySmarter Expert Advice🤫
We think this is how you could land Venue Assistant in Liverpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vivify Venues. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vivify Venues before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Venue Assistant in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vivify Venues:Your cover letter is your chance to shine! Tell us why you want to work at Vivify Venues specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vivify Venues!
How to prepare for a job interview at Vivify Venues
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
