At a Glance
- Tasks: Deliver excellent service, ensure safety, and assist with facility setup for community events.
- Company: Join Vivify, a passionate team dedicated to enhancing health and happiness in communities.
- Benefits: Competitive pay, staff uniform, wellbeing programme, and career development opportunities.
- Other info: Flexible hours with a supportive team environment.
- Why this job: Make a real difference in your community while gaining valuable experience and skills.
- Qualifications: Must be 18+, great communicator, and eager to learn and grow.
The predicted salary is between 10 - 12 £ per hour.
Who Are Vivify? We believe nothing is more important than people’s health and happiness. What we do makes a difference. We inspire people everywhere to get the most out of life, bring communities together and help schools generate much needed revenue. We PRIDE ourselves on minimising the hassle for schools when letting their sports and leisure facilities — and our Community Hosts are PASSIONATE about delivering an excellent service to the groups who hire those facilities.
However, alongside delivering great service, this role carries significant responsibility. Our Community Hosts are trusted key holders operating in schools outside of normal hours and play a vital role in safeguarding, compliance and site security.
Role and Responsibilities:
- To deliver a world class experience for our hirers, ensuring all customers receive a positive and memorable experience. Assisting hirers with the setting up of facilities for lettings and other school related events, from setting up a badminton net to switching on the floodlights.
- Undertake light cleaning duties to ensure that the school’s premises are always left as found – from as simple as a quick sweep around and tucking chairs back under the desks or storing away equipment in the gym.
- The security and safety of our school is greatly important to Vivify. The Community Host unlocks the gates and doors, making sure they’re locked up securely again at the end of the shift.
- Throughout the shift, completing all health and safety checks and reporting any hazards or faulty equipment via our company platform ensures the high standards of the school, its grounds and environment are maintained and that everyone on site is kept safe and healthy.
- Full training is provided, in person and via our online training system to equip the Community Host with full understanding and knowledge of how to carry out the role including an introduction to their school site and facilities, safeguarding responsibilities, manual handling, fire safety and customer service.
- We pride ourselves on the quality of our work and the service we provide. We always find a way to make it happen if it improves either of these things and so the Community Host may be involved in other activities not listed in the responsibilities above to support the school, hirers and the Vivify team.
Who are we looking for?
- Vivify are proud of the work we do and the difference we make to our communities. We are passionate about the service we provide. As the person closest to our schools and hirers on a day to day basis, you will operate with pride and passion too.
- No problem is too tough for us. We find a way.
- We make everything as simple as possible, so our administration processes and the systems we use are too.
- Organised, quick to act and flexible to be able to provide the best customer experience to our hirers.
- Interested in growing with Vivify, always looking to make things better and able to get involved in learning and development opportunities.
- A great communicator, able to represent Vivify with the school and our hirers in a professional way.
What do we offer our employees?
- Staff uniform
- Employee of the month (voucher award!)
- Full 24hr access to our confidential corporate wellbeing programme which includes free counselling sessions.
- Free staff parking
- Staff referral bonus and voucher scheme.
- Career development and training opportunities.
Process:
- Complete the short questionnaire and apply with your CV.
- We will contact you to arrange a telephone interview.
- If you are successful, Vivify request and pay for an Enhanced DBS check.
- Start date confirmed and training arranged.
Safer Recruitment Policy. Please note, this role requires us to run an Enhanced DBS check before starting your first shift.
Job Type: Zero hours contract
Pay: £10.85 - 12.71 per hour
Ability to commute: Can you reliably commute or plan to relocate to before starting work in Kingston upon Hull HU1 3BP?
Application question(s):
- This is a lone working role and, by law, any employee must be aged 18 or over in order to qualify for a lone working role. Are you aged 18 or over?
- What is your current postcode?
- Proof of eligibility to work in the UK will be required as part of the recruitment process, are you able to provide these documents?
Work Location: In person
Reference ID: Hull Trinity
Community Host / Caretaker in Hull employer: Vivify Venues
At Vivify, we prioritise the health and happiness of our communities, making us an exceptional employer for those passionate about service and community engagement. Our Community Hosts enjoy a supportive work culture with comprehensive training, career development opportunities, and a range of benefits including a wellbeing programme and employee recognition initiatives. Working in Kingston upon Hull, you will play a vital role in enhancing local schools' facilities while being part of a dedicated team that values pride, passion, and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Community Host / Caretaker in Hull
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Vivify Venues and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Vivify Venues and let us see your personality shine through!
We think you need these skills to ace Community Host / Caretaker in Hull
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Vivify Venues.
Get Familiar with Our Brand:Before applying, take some time to learn about Vivify Venues and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Vivify Venues
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Vivify Venues.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Vivify Venues will surely appreciate.
