At a Glance
- Tasks: Deliver exceptional service and ensure safety at school events while assisting hirers.
- Company: Join Vivify, a trusted community-focused organisation dedicated to providing memorable experiences.
- Benefits: Enjoy competitive pay, free counselling, staff perks, and career development opportunities.
- Other info: Flexible hours with full training provided; perfect for students looking to earn while learning.
- Why this job: Make a real difference in your community while gaining valuable skills and experience.
- Qualifications: Must be organised, communicative, and ready to tackle challenges with a positive attitude.
The predicted salary is between 12.71 - 12.71 £ per hour.
However, alongside delivering great service, this role carries significant responsibility. Our Community Hosts are trusted key holders operating in schools outside of normal hours and play a vital role in safeguarding, compliance and site security.
Responsibilities
- To deliver a world class experience for our hirers, ensuring all customers receive a positive and memorable experience.
- Assisting hirers with setting up facilities for lettings & other school related events, from setting up a badminton net to switching on the floodlights.
- Undertake light cleaning duties to ensure that the school's premises are always left as found, from tidying chairs and storing equipment to a quick sweep so as not to create extra work for schools and teachers the next morning.
- The security and safety of our school is important. The Community Host unlocks the gates and doors, making sure they are locked securely again at the end of the shift.
- Complete health and safety checks throughout the shift and report any hazards or faulty equipment via our company platform to maintain high standards and keep everyone on site safe.
- Full training is provided, in person and via our online training system to equip the Community Host with understanding of the role, safeguarding responsibilities, manual handling, fire safety and customer service.
- The Community Host may be involved in other activities not listed in the responsibilities above to support the school, hirers and the Vivify team.
Qualifications and attributes
- Organised, quick to act and flexible to provide the best customer experience to our hirers.
- A great communicator, able to represent Vivify professionally with the school and hirers.
- Willingness to learn and participate in development opportunities.
- Able to handle challenging situations and find practical solutions.
Benefits and environment
- Full 24hr access to our confidential corporate wellbeing programme which includes free counselling sessions.
- Free staff parking.
- Staff referral bonus and voucher scheme.
- Career development and training opportunities.
Contract and pay
- Pay: £10.85 - £12.71 per hour.
- Job Type: Zero hours contract.
- Location: York YO10 4FY (ability to commute required).
Process
- Complete the short questionnaire and apply with your CV.
- We will contact you to arrange a telephone interview.
- If successful, an Enhanced DBS check will be arranged and paid for by Vivify.
- Start date confirmed and training arranged.
Requirements
- This is a lone working role and, by law, any employee must be aged 18 or over to qualify for lone working.
- Proof of eligibility to work in the UK will be required as part of the recruitment process.
- Safeguarding and Safer Recruitment policies apply.
- Please note, this role requires an Enhanced DBS check before starting your first shift.
Community Host / Leisure Assistant in Heslington employer: Vivify Venues
At Vivify, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. Our Community Hosts enjoy flexible working hours, comprehensive training, and access to a confidential wellbeing programme, ensuring they are equipped to deliver outstanding service while fostering a safe environment for our schools. Located in the vibrant city of York, this role not only provides meaningful engagement with the community but also opens doors for career advancement within a dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Community Host / Leisure Assistant in Heslington
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Vivify Venues and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Vivify Venues and let us see your personality shine through!
We think you need these skills to ace Community Host / Leisure Assistant in Heslington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Vivify Venues.
Get Familiar with Our Brand:Before applying, take some time to learn about Vivify Venues and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Vivify Venues
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Vivify Venues.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Vivify Venues will surely appreciate.
