At a Glance
- Tasks: Drive online strategies to boost website performance and sales.
- Company: Join the iconic Vivienne Westwood brand, known for creativity and sustainability.
- Benefits: Enjoy staff discounts, health support, training, and generous leave.
- Other info: Dynamic role with opportunities for growth in a creative environment.
- Why this job: Make a real impact in e-commerce while working with a passionate team.
- Qualifications: E-commerce expertise, strong communication skills, and data analysis proficiency.
The predicted salary is between 37800 - 46200 £ per year.
ABOUT VIVIENNE WESTWOOD
Vivienne Westwood is one of the most iconic British fashion brands, renowned for its heritage, innovative design, and commitment to culture and activism. We care deeply about our people and the environment, and our core values — Gaia, Quality not Quantity, Activism, Culture & Heritage — guide us daily. If you share our passion for creativity, sustainability, and innovation, we’d love to hear from you.
ABOUT THE ROLE
We are excited to offer a full-time opportunity for a Digital Site Merchandise Manager to join our Digital Merchandising team on a 6-month fixed-term contract. This role will be based at our Merton office.
The Digital Site Merchandise Manager is responsible for developing and executing online strategies to drive website performance. The key objective for the role is to achieve budgeted sales and profit targets, whilst effectively leading the Merchandise team to manage systems, the online lifecycle of products and availability.
The Merchandise Manager must demonstrate strong commercial awareness, brand positioning knowledge, and seasonal trend insight. They should be meticulous, data-driven, and strategic in managing product, merchandising, and online trading. Proficiency in inventory systems, performance reporting, and ecommerce tools is essential, along with excellent communication skills to foster internal and external relationships.
KEY RESPONSIBILITIES
- Serve as main contact for website and Merchandising team, ensuring alignment with strategy and clear communication across reporting levels.
- Present confidently using a data-led approach; represent E-commerce Merchandising in stakeholder meetings.
- Oversee daily operations and prioritise website workload as directed by Head of E-commerce.
- Manage team and cross-functional projects, maintaining strong communication and a trading-focused culture.
- Maintain Merchandise calendar, studio rota, and team records including TOIL and overtime.
- Lead team development, training, and performance reviews; resolve internal issues.
- Ensure timely execution of merchandising assets and data; delegate effectively across the team.
- Communicate key developments and project updates to Head of E-commerce.
- Stay informed on merchandising areas including content, supply chain, and inbound logistics; track and resolve discrepancies.
- Independently manage SAP, OMS, SFCC catalogue, and website configuration for accurate reporting.
- Analyse trade reports and commercial factors; produce monthly/annual performance insights.
- Provide sales and margin reporting; use forecasting tools to guide trading actions.
- Lead initiatives in deploying and refining online tactics to boost traffic.
- Conduct regular site audits to identify and report bugs to the Systems team with clear and concise acceptance criteria.
- Spearhead initiatives aimed at enhancing the online shopping experience, focusing on CX, UX, search functionality, and checkout optimisation.
- Collaborate with Buying and Commercial teams to align on trading strategy and optimise online edits.
- Research and propose new tools and practices to support team evolution.
- Any other ad hoc tasks required.
PROFILE & KEY SKILLS
- E-commerce & Merchandising Expertise: Deep understanding of online trading, merchandising strategy, and website operations.
- Commercial Awareness: Strong grasp of brand positioning, seasonal trends, and global business factors.
- Data Analysis & Reporting: Proficient in interpreting trade reports, forecasting, and performance metrics using tools like SAP, OMS, and SFCC.
- Project & Team Management: Skilled in prioritising workloads, managing cross-functional projects, and leading team development and performance reviews.
- Communication & Presentation: Excellent verbal and written communication skills; confident in presenting data-led insights to stakeholders.
- Technical Proficiency: Experience with ecommerce platforms, catalogue management, website configuration, and bug reporting.
- Operational Efficiency: Ability to manage calendars, rotas, and studio logistics while maintaining accurate records.
- Problem Solving & Initiative: Proactive in resolving issues, suggesting improvements, and adapting to evolving team needs.
- Stakeholder Collaboration: Strong relationship-building skills across Buying, Commercial, Logistics, and IT teams.
- Customer Experience Focus: Understanding of CX and UX principles to enhance the online shopping journey.
BENEFITS
- Staff discounts
- Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.)
- Perkbox Discounts and Wellness Hub
- Cycle to work scheme
- Generous annual leave allowance
- Pension Scheme
- Training and hands-on experience
- Opportunities to build new skills and gain valuable industry knowledge
Applications are reviewed on an ongoing basis, so we recommend applying early to avoid missing out.
Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws.
Digital Site Merchandising Manager in London employer: Vivienne Westwood
At Vivienne Westwood, we pride ourselves on being an exceptional employer that champions creativity, sustainability, and innovation. Our Battersea office offers a vibrant work culture where employees are encouraged to grow through hands-on experience and training opportunities, all while enjoying generous benefits such as health and wellbeing support, staff discounts, and a commitment to diversity and inclusion. Join us in making a meaningful impact in the fashion industry while working alongside passionate individuals who share your values.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Site Merchandising Manager in London
✨Get Down to the Fashion Events
Dive headfirst into local fashion shows, trade fairs, and networking events. These are golden opportunities to meet industry pros and showcase your passion for the industry in person. Plus, it gives you the chance to chat about potential roles at places like Vivienne Westwood!
✨Join Fashion-Focused Communities
Become a part of online fashion communities on platforms like Instagram or Pinterest. Participate in discussions and share your insights on trends or your personal style journey. It’s a great way to get noticed by brands looking to fill positions, including Vivienne Westwood.
✨Craft a Rock-Solid Portfolio
Since you're aiming for a full-time gig, your portfolio should reflect not just your best work but also your personality. Whether it’s lookbooks, design sketches, or styling projects, make sure it screams 'you' and includes a bit about why you’d be a perfect fit for Vivienne Westwood.
✨Leverage Your University Connections
If you’re fresh out of university, don’t underestimate your career services. They often have partnerships with fashion companies for internships and entry-level roles. Use this to your advantage and connect with them to find any openings at Vivienne Westwood!
We think you need these skills to ace Digital Site Merchandising Manager in London
Some tips for your application 🫡
Showcase Your Style:In the fashion-apparel industry, your personal style and understanding of current trends are crucial. Make sure your CV and cover letter reflect your unique fashion sense – use visuals if you can and highlight any fashion-related experiences or projects that show off your flair!
Highlight Relevant Experience:When you're applying for a full-time role, be sure to focus on any past roles or internships in fashion that’ve honed your skills. Whether that's working in retail, fashion design, or marketing, quantify your achievements and show how they relate to the role at Vivienne Westwood.
Include a Strong Portfolio:An impressive portfolio is key in fashion! Make sure to include a link to your online portfolio in your CV, showcasing your best work, be it designs, campaigns, or styling projects. This is your chance to let your creativity shine and demonstrate your abilities to Vivienne Westwood!
Craft a Standout Cover Letter:Use your cover letter to weave in your passion for fashion and the specific reasons you want to work at Vivienne Westwood. Share your vision of how you'd contribute to their brand and why you're excited about their work. Tailoring this will make you stand out from the crowd!
How to prepare for a job interview at Vivienne Westwood
✨Showcase Your Style Portfolio
For a role in the fashion-apparel industry, having a well-curated portfolio is essential. Ensure you include your best work that reflects your style and creativity, whether it's sketches, lookbooks, or completed designs. Be ready to discuss your design process and the inspirations behind your pieces!
✨Know the Latest Trends and Brands
Being well-versed in current fashion trends and influential brands can give you a leg up in the interview. Get familiar with what’s trending in the market and know your competitors. This shows your passion for the industry and helps you connect your work experience to current fashion trajectories.
✨Demonstrate Your Collaboration Skills
In a full-time fashion role, collaboration is key, whether you’re working with designers, marketers, or suppliers. Be prepared to share experiences where you successfully worked as part of a team or navigated challenges with colleagues. This will highlight your ability to adapt and thrive in a fast-paced environment.
✨Dress the Part
This might sound obvious, but in fashion, how you present yourself is part of your brand. Wear something that represents your personal style while still aligning with the company’s aesthetic. It’s a great way to show you understand the industry's essence and can embody the brand’s image!
