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- Tasks: Lead the e-commerce strategy and operations for Japan, enhancing customer experience and driving sales.
- Company: Join Vivienne Westwood, a renowned British fashion brand committed to creativity, sustainability, and activism.
- Benefits: Enjoy perks like health support, training, generous leave, and a cycle-to-work scheme.
- Why this job: Be part of a culture that values innovation and environmental care while making a real impact.
- Qualifications: Strong leadership, technical expertise in B2C platforms, and fluency in Japanese and English required.
- Other info: This is a full-time, 12-month role based in London with opportunities for career progression.
The predicted salary is between 28800 - 48000 £ per year.
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Ecommerce Manager – Japanese Speaking, London
Client:
Location: London, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 35efa1fa475c
Job Views: 5
Posted: 14.07.2025
Expiry Date: 28.08.2025
Job Description:
Vivienne Westwood is one of the most iconic British fashion brands, renowned for its heritage, innovative design, and commitment to culture and activism. We care deeply about our people and the environment, and our core values — Gaia, Quality not Quantity, Activism, Culture & Heritage — guide us daily. If you share our passion for creativity, sustainability, and innovation, we’d love to hear from you.
ABOUT THE ROLE
We are excited to offer an opportunity for an Ecommerce Manager – Japanese Speaking to join our Ecommerce team on a full-time basis for 12 months. This role will be based in our Merton office.
Oversees the overall e-commerce strategy, operations, and performance. Responsible for driving sales and improving customer experience.
KEY RESPONSIBILITIES
- Responsible for the development and maintenance of the New Ecommerce Japan website locale.
- Acting as the main point of contact for all B2C Japan locale e-commerce operations, overseeing both front-end and back-end website management, supply chain, fulfilment, and customer service.
- Managing Japan partner instructions and guidelines, coordinating activities related to Japan locale operations to ensure seamless collaboration and execution.
- Monitoring, tracking, and reporting on all Japan locale revenue, sales, and expected targets, ensuring key milestones for online revenue are met.
- Conducting competitor benchmarking to analyse market positioning, pricing strategies, and promotional tactics within the Japan e-commerce landscape.
- Managing the day-to-day operations of Japan ecommerce team, prioritizing workloads according to business needs while ensuring optimal website performance.
- Overseeing the execution of website merchandising assets and data management, ensuring seamless delivery and adherence to project timelines.
- Tracking and analysing sales performance, conversion rates, and other key business metrics, providing insights for future performance and strategies.
- Conducting site audits and implementing initiatives to improve the online shopping experience, focusing on customer experience (CX) and user experience (UX).
- Collaborating closely with the Buying and Commercial teams to align on trading strategies and optimize the online product offerings.
- Managing relationships with internal and external stakeholders, ensuring clear communication regarding project status and operational activities.
- Responsible for the maintenance of online processes and guidelines for the internal website teams and Japanese partners.
(Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role)
PROFILE & KEY SKILLS
- Management: Strong leadership experience with a track record of successful team and project management.
- Technical Expertise: Proficient in B2C platforms, Salesforce Commerce Cloud (SFCC), HTML, XML, and SEO.
- Analytical Skills: Extensive experience in data reporting and analysis using SAP and Excel to inform strategic decisions.
- Design & Customer Experience: Expertise in UI, UX, and Customer Experience (CX) to enhance user engagement and satisfaction.
- Japanese (Mandatory)/ Chinese (Preferred but not essential)/ English (Mandatory)
BENEFITS
- Training
- Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.)
- Perkbox membership: access to a wide range of perks, discounts, and wellness resources
- Cycle to work scheme
- Generous annual leave allowance
- Pension Scheme
- Opportunity to develop new skills and progress in your career
- Opportunity to work for a company that cares and believes in its people and the environment
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Ecommerce Manager - Japanese Speaking employer: Vivienne Westwood
Contact Detail:
Vivienne Westwood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Manager - Japanese Speaking
✨Tip Number 1
Familiarise yourself with the Japanese e-commerce landscape. Understanding local consumer behaviour, popular platforms, and cultural nuances will give you an edge in discussions and interviews.
✨Tip Number 2
Brush up on your technical skills related to B2C platforms and tools like Salesforce Commerce Cloud. Being able to demonstrate your proficiency in these areas can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your leadership experience and how you've successfully managed teams and projects in the past. Highlight specific examples that showcase your ability to drive results and improve customer experiences.
✨Tip Number 4
Network with professionals in the fashion and e-commerce sectors, especially those with experience in the Japanese market. Building connections can provide valuable insights and potentially lead to referrals.
We think you need these skills to ace Ecommerce Manager - Japanese Speaking
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Vivienne Westwood's values and mission. Highlight your passion for creativity, sustainability, and innovation in your application to show alignment with their ethos.
Tailor Your CV: Ensure your CV reflects relevant experience in e-commerce management, particularly in B2C platforms. Emphasise any technical skills such as proficiency in Salesforce Commerce Cloud, HTML, and SEO.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership experience and analytical skills. Mention specific examples of how you've driven sales and improved customer experiences in previous roles.
Highlight Language Proficiency: Since Japanese is mandatory for this role, make sure to clearly state your language proficiency level. If you have experience working in Japan or with Japanese partners, include that as well.
How to prepare for a job interview at Vivienne Westwood
✨Showcase Your Language Skills
Since this role requires Japanese language proficiency, be prepared to demonstrate your language skills during the interview. You might be asked to converse in Japanese or discuss your experience working in a bilingual environment.
✨Understand the Brand's Values
Vivienne Westwood is known for its commitment to culture and sustainability. Familiarise yourself with their core values and be ready to discuss how your personal values align with theirs. This will show your genuine interest in the brand.
✨Prepare for Technical Questions
Given the technical expertise required for this role, brush up on your knowledge of B2C platforms, Salesforce Commerce Cloud, and SEO practices. Be ready to discuss specific projects where you applied these skills successfully.
✨Demonstrate Analytical Thinking
The role involves tracking sales performance and analysing data. Prepare examples of how you've used data analysis in previous roles to inform decisions or improve processes. Highlight your experience with tools like SAP and Excel.
