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- Tasks: Lead a team to deliver exceptional customer service and achieve sales targets.
- Company: Join the iconic Vivienne Westwood brand in a vibrant Cardiff store.
- Benefits: Earn £13.15 per hour plus commission, discounts, and health support.
- Why this job: Be part of a brand that values creativity and sustainability while developing your skills.
- Qualifications: Experience in retail and a passion for customer service are essential.
- Other info: Enjoy a dynamic work environment with opportunities for career progression.
The predicted salary is between 27332 - 27332 £ per year.
Vivienne Westwood is looking for a Supervisor to join our team based in the Cardiff Store. You will join us for 5 days per week on a fixed term contract and in return you will receive a competitive wage of £13.15 per hour plus commission and benefits.
KEY RESPONSIBILITIES- Providing excellent level of customer service and surpassing customer expectations at every opportunity.
- Maximising every selling opportunity to achieve store and individual sale targets and KPI indicators.
- Responding to queries regarding price, location, features, benefits and use of Vivienne Westwood merchandise.
- Following Company procedures and policies to maintain security of stock, customer records and cash handling.
- Enhancing standards of merchandise presentation and housekeeping.
- Ensuring all customers’ orders and alterations are completed efficiently and on time, maintaining accurate records of all customer requirements and following company procedures.
- Taking every opportunity to capture customer data in order to expand the VW UK database and encourage repeat visits and customer loyalty.
- Attending and participating in all store meetings and training events as required.
- Ensuring good communication and professionalism is maintained at all times.
- Adhering to company policy regarding dress code and conduct as outlined in the staff handbook.
- Maintaining shop standards.
- Taking active part in preparation and conducting stock takes.
- Helping with cashing up.
- Coaching and training other staff on sales and customer service.
- Assisting with training new staff.
- Monitoring individual staff daily/monthly sale targets and coaching them when needed to improve their sales and KPIs.
- Fulfilling any other tasks as outlined by the Store Management.
- Commission
- Uniform allowance
- Staff discounts
- Training
- Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.)
- Cycle to work scheme
- Generous annual leave allowance
- Pension Scheme
- Opportunity to develop new skills and progress in your career
- Opportunity to work for a company that cares and believes in its people and the environment.
Applications may close before the deadline, so please apply early to avoid disappointment. Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws.
Store Supervisor (6 Month Fixed Term Contract) in Cardiff employer: Vivienne Westwood Ltd.
Contact Detail:
Vivienne Westwood Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Supervisor (6 Month Fixed Term Contract) in Cardiff
✨Tip Number 1
Get to know the brand! Before your interview, dive into Vivienne Westwood's history and values. This will not only help you answer questions but also show your genuine interest in the company.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd handle different customer interactions. Remember, they want someone who can exceed expectations!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They might share insights about the store culture or even give you a heads-up about the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team. Don’t wait too long; positions can close early!
We think you need these skills to ace Store Supervisor (6 Month Fixed Term Contract) in Cardiff
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love providing top-notch customer service. Share specific examples of how you've gone above and beyond to make customers happy – we want to see that enthusiasm shine through!
Highlight Your Sales Skills: Make sure to mention any experience you have with sales targets and KPIs. We’re looking for someone who can maximise selling opportunities, so if you've got a track record of smashing targets, don’t hold back!
Be Professional and Personable: Your written application should reflect the professionalism we expect at Vivienne Westwood. Keep it friendly but polished, and remember to showcase your ability to communicate effectively – it’s key in our team!
Apply Early Through Our Website: Don’t wait until the last minute! Applications may close before the deadline, so get your application in early through our website. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Vivienne Westwood Ltd.
✨Know the Brand Inside Out
Before your interview, make sure you research Vivienne Westwood thoroughly. Understand their values, key products, and recent news. This will not only impress the interviewers but also help you align your answers with the brand's ethos.
✨Showcase Your Customer Service Skills
As a Store Supervisor, excellent customer service is crucial. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you handled difficult situations and turned them into positive outcomes.
✨Demonstrate Leadership Qualities
Since you'll be coaching and training other staff, be ready to discuss your leadership style. Share specific instances where you've successfully led a team or improved performance. This shows you're not just a supervisor but a mentor too.
✨Dress the Part
Vivienne Westwood has a distinct style, so make sure your outfit reflects that. Dressing appropriately for the interview shows that you understand the brand and are serious about the role. Plus, it sets a great first impression!