At a Glance
- Tasks: Lead neighbourhood teams to enhance housing services and customer satisfaction.
- Company: Join a dynamic team in Portsmouth with a focus on community engagement.
- Benefits: Enjoy 27 days holiday, private medical insurance, and a generous pension scheme.
- Other info: Flexible working arrangements and opportunities for professional growth.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Experience in housing management and a passion for customer service.
The predicted salary is between 40000 - 50000 £ per year.
Benefits:
- 27 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
- A productivity‑related bonus scheme to enhance take‑home pay
- A generous contributory pension of 6% (employer match 7–10%)
- Private medical insurance
- Health care cash plan (Medicash)
- Enhanced pay for maternity, paternity, adoption and shared parental leave
- Access to counselling, legal and financial information
- Electric car scheme
- Huge variety of in‑house & e‑learning courses and a range of coaching and mentoring programmes
Role Summary:
We’re looking for a Neighbourhood Manager (Leasehold & Estates Lead) to join our team. This 9‑month fixed‑term position, based out of our Portsmouth office, involves working 37 hours a week with flexible home and office arrangements.
Key Responsibilities:
- Lead three neighbourhood teams based in South Hampshire, ensuring customers receive high‑quality housing services and driving improvement in customer satisfaction and value for money.
- Manage either the Leasehold and Service Charge team—overseeing the service charge process, ensuring transparency, accuracy, and effective handling of customer queries and complaints—or the Independent Living team, overseeing contracts linked to Independent Living (e.g., catering and alarm system contracts).
- Work closely with stakeholders and managing agents to guarantee service standards are met and that leasehold and shared‑ownership customers are fully engaged and satisfied.
- Collaborate with other departments and external partners to deliver comprehensive neighbourhood services, maintain estates to a high standard, and meet all relevant health & safety standards.
- Foster a culture of continuous improvement, ensuring our services exceed regulatory and best‑practice standards.
- Ensure customers’ voices are heard and they have real influence in shaping services.
Required Qualifications & Experience:
- Proven track record in housing management, leasehold and service charges, with experience in a customer‑centric environment.
- Sound knowledge of housing legislation.
- Basic DBS check.
- Full UK driving licence and access to a vehicle for business use (business mileage will be paid).
Neighbourhood Manager (9 month FTC) in Portsmouth employer: Vivid
As a Neighbourhood Manager at our Portsmouth office, you will join a supportive and dynamic team dedicated to delivering high-quality housing services. We offer an excellent benefits package, including generous holiday allowances, a productivity-related bonus scheme, and extensive professional development opportunities through in-house training and mentoring. Our commitment to employee well-being and a flexible work culture makes us an outstanding employer for those seeking meaningful and rewarding careers in housing management.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Manager (9 month FTC) in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Neighbourhood Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your experience in housing management aligns with their mission. We want you to shine, so practice common interview questions and think of examples that showcase your customer-centric approach.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing that Neighbourhood Manager position. We make it easy for you to showcase your skills and experience directly to the hiring team, so don’t miss out on this opportunity!
We think you need these skills to ace Neighbourhood Manager (9 month FTC) in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Neighbourhood Manager role. Highlight your experience in housing management and customer service, and don’t forget to mention any relevant qualifications or achievements that align with the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can help us improve customer satisfaction. Keep it concise but impactful!
Showcase Your Team Leadership Skills:Since this role involves leading neighbourhood teams, make sure to highlight your leadership experience. Share examples of how you've successfully managed teams and improved service delivery in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Vivid
✨Know Your Stuff
Make sure you brush up on housing management and leasehold legislation before the interview. Familiarise yourself with the key responsibilities of the Neighbourhood Manager role, especially around customer satisfaction and service charge processes. This will show that you're not just interested in the job, but that you understand what it entails.
✨Showcase Your Experience
Prepare specific examples from your past work that highlight your experience in a customer-centric environment. Think about times when you've improved customer satisfaction or handled complaints effectively. This will help demonstrate your capability to lead teams and manage stakeholder relationships.
✨Engage with Their Values
Research the company’s values and culture. Be ready to discuss how you can contribute to fostering a culture of continuous improvement and ensuring customers' voices are heard. Showing alignment with their mission will make you a more attractive candidate.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of the interview. Inquire about the challenges the neighbourhood teams currently face or how they measure success in customer satisfaction. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
