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- Tasks: Support the Minor Works team with administration, communication, and contractor management.
- Company: Join VIVID, a vibrant and inclusive company that values its people.
- Benefits: Enjoy 26 days holiday, a productivity bonus, and private medical insurance.
- Why this job: Make a real difference in the housing sector while developing your skills.
- Qualifications: Strong IT skills and excellent communication abilities are essential.
- Other info: Full-time role with opportunities for professional growth and a supportive team environment.
The predicted salary is between 30000 - 42000 £ per year.
We’re VIVID! We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people! This role covers Hampshire and can be contractually based out of our Portsmouth or Basingstoke office. This is a full-time, permanent position working 37 hours per week, with a minimum 20% office based to promote collaboration and team working within the Minor Works team and other colleagues across the business.
Want to know what we can offer you?
- 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
- A productivity-related bonus scheme to enhance your take-home
- A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
- Life assurance paid at x 3 annual salary
- Private medical insurance
- Health care cash plan called Medicash
- Enhanced pay for maternity, paternity, adoption and shared parental leave
- Access to counselling, legal and financial information
- Electric car scheme
- Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes
Here’s The Facts About The Role
As a Minor Works Officer you’ll provide an efficient communication and administration function to the Minor Works service area and will support our Repairs Surveyors as necessary.
Some Of The Key Responsibilities Will Include:
- Monitoring contractor work orders, spend, and performance
- Liaise with our customers and contractors, arranging meetings and taking minutes
- Processing invoices and payments
- Acknowledging complaints, compliments, and call backs within agreed timeframes, escalating when necessary
- Maintain accurate records, systems, databases, and live working documents
- Support our surveyors with booking appointments and general admin
- Tracking data to be able to deliver weekly performance data to the Minor Works Manager
- Support with monthly Health & Safety inspections and log findings
As Minor Works Officer you’ll be proficient in Microsoft Word, Excel, and Outlook, with a strong level of IT skills. You’ll have excellent written & verbal communication skills, and will be able to adapt these to meet the needs of our contractors, customers and other stakeholders. You’ll have a high level of accuracy & attention to detail which you’ll put to use when updating our systems and records, and will have strong administrative skills, providing an outstanding administrative and support service within the Minor Works team. You’ll have strong interpersonal skills and natural leadership skills in order to support our Surveyors. While previous experience working within housing / social housing is not essential, we’d love to see evidence of an awareness or understanding of the housing sector and/or basic building pathology. Ultimately, you’ll be passionate about delivering an excellent service within the Minor Works team and keen to help us deliver an outstanding service to our customers.
As this role involves travel, a full UK driving licence and access to a vehicle for business use is a requirement. Business mileage will be paid.
Interviews are due to take place WC 2 Feb (subject to change).
Minor Works Officer in Portsmouth employer: Vivid
Contact Detail:
Vivid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Minor Works Officer in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or those who work at VIVID. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching VIVID’s values and recent projects. Show us you’re not just another candidate; demonstrate your passion for delivering excellent service in the Minor Works team!
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with customers and contractors, being able to articulate your thoughts clearly will be key. Consider mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our vibrant team!
We think you need these skills to ace Minor Works Officer in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Minor Works Officer role. Highlight your administrative skills, attention to detail, and any relevant experience in housing or social housing. We want to see how you can contribute to our vibrant team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at VIVID. Don’t forget to mention your communication skills and your ability to work collaboratively with others.
Showcase Your IT Skills: Since proficiency in Microsoft Word, Excel, and Outlook is key for this role, make sure to mention any relevant experience you have with these tools. We love candidates who can demonstrate their tech-savviness and how it can benefit our Minor Works team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our fantastic company culture!
How to prepare for a job interview at Vivid
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Minor Works Officer. Familiarise yourself with the key tasks mentioned in the job description, like monitoring contractor work orders and supporting Repairs Surveyors. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since this role involves liaising with customers and contractors, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. This will showcase your excellent written and verbal communication skills.
✨Highlight Your Attention to Detail
The job requires a high level of accuracy when maintaining records and processing invoices. Bring examples of how you've demonstrated attention to detail in past experiences. You could even mention specific tools or methods you use to ensure accuracy in your work.
✨Demonstrate Your Passion for Service
VIVID is looking for someone who is passionate about delivering excellent service. Think of instances where you've gone above and beyond to help customers or colleagues. Sharing these stories will show that you're not just looking for a job, but genuinely want to contribute positively to the Minor Works team.
