We’re recruiting for an Income Recovery Officer to join our team in Portsmouth. This is a full‑time permanent position working 37 hours a week, with a minimum of 20% office‑based time to promote collaboration and teamwork.
Benefits
- 26 days holiday (plus bank holidays) pro‑rata, with the option to buy or sell annual leave
- Productivity‑related bonus scheme
- Contributory pension of 6%, with employer match between 7% and 10%
- Life assurance at three times annual salary
- Private medical insurance
- Medicash health‑care cash plan
- Enhanced maternity, paternity, adoption and shared parental leave
- Access to counseling, legal and financial information
- Electric car scheme
- Wide range of in‑house and e‑learning courses, coaching and mentoring programmes
Key Responsibilities
- Manage a caseload of rent arrears accounts in line with agreed procedures
- Engage with customers to record contacts, agreements and referrals
- Provide tailored support and advice to help customers sustain tenancies
- Develop a strong understanding of benefits and payment processes
- Work collaboratively with internal teams such as neighbourhoods and tenancy support, and external agencies including housing options, the Department of Work and Pensions (DWP) and homelessness services
- Ensure business and customer impacts are considered in all recovery actions
Qualifications & Experience
You’ll bring a wealth of experience in debt recovery and working in a customer‑centric environment. You also have demonstrable awareness and knowledge of the social housing sector, strong communication and relationship‑building skills, and the ability to work effectively with internal and external stakeholders.
