Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the decant process, ensuring customers are supported during temporary moves.
- Company: Join VIVID, a vibrant and inclusive company dedicated to exceptional service.
- Benefits: Full-time role with competitive salary, travel reimbursement, and career development opportunities.
- Why this job: Make a real difference in people's lives while managing impactful relocation projects.
- Qualifications: Experience in managing decant programmes and strong leadership skills required.
- Other info: Dynamic role with travel across Hampshire and excellent growth potential.
The predicted salary is between 40000 - 50000 £ per year.
We VIVID! We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people! Are you passionate about delivering exceptional customer service and ensuring safety? We are looking for a Decants Manager to lead and manage all aspects of the decant process for customers who need to temporarily move due to major repairs or safety concerns. Contractually based out of our Portsmouth office, this is a full-time permanent role, working 37 hours per week. This role requires travel across various locations throughout Hampshire.
As Decants Manager, you'll be leading and managing all aspects of the decant process for customers affected by repairs that require a temporary move, which may be due to safety concerns or issues that result in the property being inhabitable until repairs are completed. Customers will need to be supported throughout the process, and decants will need to be in line with timescales, compliance, legislation, policy and best practice.
Key Responsibilities- Lead and develop the decant service, ensuring customers are supported throughout their journey
- Develop and implement decant strategies that meet the requirements of VIVID standards
- Coordinate schedules to guarantee timely, compliant, and cost-effective moves
- Implement strategies and processes that meet VIVID standards and regulatory requirements
- Drive for continued efficiency of our decant repairs & maintenance service when benchmarked across the sector and with other comparable providers
- Collaborate across teams and act as an ambassador for customer safety and satisfaction
- Use data and insight to improve service delivery and reduce costs
- Manage external contractors, budgets, and performance targets
- Proven experience managing decant or large-scale relocation programmes
- Strong understanding of housing law, decant policies and compensation frameworks
- Proven experience in a leadership role within building maintenance or a similar environment, ideally within the social housing sector
- Experience in property services, compliance, or housing operations
- Strong supply chain and contract management skills, with the ability to manage complex contracts and supplier relationships
- Ability to manage risk, drive efficiency, and deliver outstanding customer outcomes
- Excellent communication and stakeholder management skills
As this role involves travel, a full UK driving licence and access to a vehicle for business use is a requirement. Business mileage will be paid. Interviews will be taking place 14 April (subject to change).
Decants Manager in Portsmouth employer: Vivid
Contact Detail:
Vivid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Decants Manager in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the hunt for a Decants Manager role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research VIVID and understand their decant process inside out. Be ready to discuss how your experience aligns with their values and how you can enhance customer satisfaction during the decant journey.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've successfully managed decant programmes or similar projects. Highlight your ability to coordinate teams and ensure compliance with regulations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the VIVID team and contributing to their mission of exceptional customer service.
We think you need these skills to ace Decants Manager in Portsmouth
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service and safety in your application. Share specific examples of how you've gone above and beyond to support customers in previous roles.
Tailor Your CV: Make sure your CV highlights your experience with decant processes and housing law. We want to see how your skills align with the key responsibilities listed in the job description.
Be Clear and Concise: When writing your cover letter, keep it straightforward. Use clear language to explain why you're the perfect fit for the Decants Manager role and how you can contribute to our vibrant culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Vivid
✨Know Your Stuff
Make sure you brush up on your knowledge of housing law, decant policies, and compensation frameworks. Being able to discuss these topics confidently will show that you're not just interested in the role but also understand the complexities involved.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight how you ensured customer satisfaction and compliance with regulations, as this is crucial for the Decants Manager role.
✨Be Ready to Discuss Strategies
Think about potential strategies you could implement to improve the decant process. Be ready to share your ideas on how to enhance efficiency and customer service, as this will demonstrate your proactive approach and alignment with VIVID's standards.
✨Communication is Key
Practice articulating your thoughts clearly and concisely. Since the role involves collaboration across teams and managing stakeholders, showcasing your excellent communication skills during the interview will be essential.