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For Companies At a Glance
- Tasks: Shape VIVID's customer service strategies and enhance service quality.
- Company: Join a forward-thinking organisation dedicated to customer satisfaction.
- Benefits: Gain valuable experience in policy-making and community engagement.
- Other info: Meet quarterly and collaborate with like-minded individuals.
- Why this job: Make a real difference for customers and influence service standards.
- Qualifications: Strong communication, teamwork, and a passion for customer service.
Role Overview
As a committee member, you will play a key role in shaping and enhancing VIVID’s customer service strategies, ensuring customers receive the best possible service.
Responsibilities
- Represent customers with passion and dedication.
- Stay unbiased and objective to benefit VIVID, its customers and stakeholders.
- Contribute confidently and competently to discussions.
- Help shape strategy and ensure effective policies and governance.
- Oversee service standards, monitor delivery, and ensure complaints are handled efficiently and fairly.
Qualifications
- Great communication skills.
- Strong teamwork.
- Experience in policy and strategy.
- Customer influence.
- Complaints management.
- Data analysis skills.
- Commitment to improving customer satisfaction and service quality.
- Passion for the communities VIVID operates in.
- Understanding and commitment to equality, diversity and inclusion.
Time Commitment
The committee meets four times a year, typically from 5:30 pm to 8 pm at the Basingstoke office or via Microsoft Teams. Additional meetings may be scheduled as needed. An induction will be held at the start of the role. Upcoming meetings for 2026 are 21 July and 10 November.
Eligibility and Benefits
This opportunity is open only to VIVID customers who are not staff members and is excluded from VIVID employee benefits.
Legal Notice
We welcome diversity and are an equal opportunity employer. All qualified applicants will receive consideration for participation without regard to race, colour, religion, sex, national origin, disability, or any other protected characteristic.
Customer Service Committee Member (VIVID Customers Only) in Hampshire employer: Vivid
Contact Detail:
Vivid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Committee Member (VIVID Customers Only) in Hampshire
✨Tip Number 1
Get to know VIVID inside out! Familiarise yourself with their customer service strategies and values. This will help you represent customers passionately and show that you're genuinely invested in improving their experience.
✨Tip Number 2
Brush up on your communication skills! Being able to express your thoughts clearly and confidently is key when contributing to discussions. Practice articulating your ideas so you can make a real impact during meetings.
✨Tip Number 3
Show your commitment to equality, diversity, and inclusion. Think about how these values play a role in customer service and be ready to discuss how you can help VIVID uphold these principles in their strategies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to engage with VIVID’s digital platforms.
We think you need these skills to ace Customer Service Committee Member (VIVID Customers Only) in Hampshire
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer service shine through. We want to see how dedicated you are to representing VIVID customers and improving their experience!
Be Clear and Concise: Make sure your application is easy to read. Use clear language and get straight to the point. We appreciate straightforwardness, so don’t beat around the bush!
Highlight Relevant Experience: Share any experience you have in policy, strategy, or complaints management. We’re looking for candidates who can contribute confidently to discussions, so make sure to showcase your skills!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep everything organised. Plus, it shows you’re tech-savvy!
How to prepare for a job interview at Vivid
✨Know Your Customer Service Stuff
Make sure you brush up on VIVID’s customer service strategies and policies. Familiarise yourself with their approach to complaints management and how they ensure customer satisfaction. This will show that you're genuinely interested and ready to contribute.
✨Show Your Passion for the Community
Since this role is all about representing customers, be prepared to share your thoughts on how VIVID can better serve the community. Think of specific examples where you’ve seen a need for improvement or where you believe VIVID excels.
✨Communicate Clearly and Confidently
Practice articulating your ideas clearly. During the interview, you’ll need to express your opinions and suggestions effectively. Consider doing mock interviews with friends or family to build your confidence.
✨Emphasise Teamwork and Collaboration
Highlight your experience working in teams, especially in policy and strategy discussions. Be ready to discuss how you’ve successfully collaborated with others to achieve common goals, as this role will require strong teamwork skills.