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- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive continuous improvement.
- Company: Join VIVID, a vibrant and inclusive company that values its people.
- Benefits: Enjoy 26 days holiday, private medical insurance, and a generous pension scheme.
- Other info: Flexible working with a mix of home and office, plus excellent career development opportunities.
- Why this job: Make a real impact in a supportive environment while developing your leadership skills.
- Qualifications: Experience in fast-paced contact centres and strong leadership abilities required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
We’re VIVID! – A vibrant, friendly, inclusive culture supports and develops people. Our Customer Experience team is hardworking and committed to providing excellent customer experiences.
Contractual, Basingstoke office, 9‑month fixed‑term contract, 37 hours per week, mix of home and office.
Benefits:
- 26 days holiday (pro rata), plus bank holidays, with the option to buy or sell annual leave
- Productivity‑related bonus scheme
- Generous contributory pension of 6 %, matching employee contributions between 7 % and 10 %
- Private medical insurance
- Medicash health‑care cash plan
- Enhanced pay for maternity, paternity, adoption and shared parental leave
- Access to counselling, legal and financial information
- Electric car scheme
- Wide range of in‑house and e‑learning courses plus coaching and mentoring programmes
Responsibilities:
- Lead the line‑management of advisers in the customer experience contact centre.
- Drive a high‑performing customer‑centric culture, managing and developing a multi‑skilled team that deals with the majority of customer enquiries at first point of contact.
- Take ownership of relationships with the asset, fire safety and customer influence teams to ensure advisers are appropriately skilled to meet agreed targets and provide seamless service delivery.
- Lead continuous improvement efforts and act as the department’s lead for digital communication.
Qualifications:
- Fast‑paced contact centre experience and a background in service delivery within a customer‑centric business.
- Supervisory or managerial experience in a housing‑related setting.
- Strong communication, leadership, and collaboration skills; ability to motivate others and deliver outstanding customer experience.
Customer Experience Team Leader (9 month FTC) in Hampshire employer: Vivid
Contact Detail:
Vivid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Leader (9 month FTC) in Hampshire
✨Tip Number 1
Get to know the company culture! Before your interview, check out VIVID's social media and website to understand their vibe. This will help you tailor your answers and show that you're a great fit for their friendly and inclusive environment.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer experiences. We want to hear how you’ve motivated others and driven results, so be ready to share those success stories during your chat.
✨Tip Number 3
Prepare questions that show your interest in continuous improvement. Ask about their digital communication strategies or how they measure customer satisfaction. This shows you’re not just looking for a job, but are genuinely interested in contributing to their mission.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It’s a chance to reiterate your enthusiasm for the role and remind them why you’d be a fantastic addition to their Customer Experience team.
We think you need these skills to ace Customer Experience Team Leader (9 month FTC) in Hampshire
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us see your enthusiasm for delivering excellent customer experiences. Share specific examples from your past roles that highlight your commitment to putting customers first.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. We want to see how your background aligns with our needs, so don’t be shy about showcasing relevant achievements!
Highlight Leadership Skills: As a Customer Experience Team Leader, strong leadership is key. Use your application to demonstrate your supervisory experience and how you've motivated teams in the past. We love seeing how you’ve driven performance and fostered a positive culture.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with VIVID!
How to prepare for a job interview at Vivid
✨Know Your Customer Experience
Make sure you understand what excellent customer experience means to VIVID. Research their values and think about how your past experiences align with their commitment to providing top-notch service. Be ready to share specific examples of how you've led teams to achieve customer satisfaction.
✨Showcase Your Leadership Skills
As a Customer Experience Team Leader, you'll need to demonstrate strong leadership abilities. Prepare to discuss your supervisory or managerial experience in detail. Think of situations where you've motivated a team or driven performance improvements, and be ready to explain your approach.
✨Emphasise Continuous Improvement
VIVID is looking for someone who can lead continuous improvement efforts. Come prepared with ideas on how to enhance customer service delivery. Share any relevant experiences where you've implemented changes that positively impacted customer interactions or team performance.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in a fast-paced contact centre environment. Practice responding to hypothetical situations related to customer complaints or team dynamics. This will show your ability to think on your feet and handle challenges effectively.