Customer Experience Team leader (12 month FTC) in Hampshire

We’re VIVID! -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people! Our Customer Experience team is vibrant, hardworking, and committed to providing excellent customer experiences. We\’re looking for a Customer Experience Team Leader to join our team! Contractually based out of our Basingstoke offices, this is a 12-month fixed term contract position working 37 hours a week with the flexibility of a mix of home and office working. The contact centre is open from 8.30am-5pm (Mon-Thurs) 8:30am-4.30pm (Fri) with the management team covering these opening hours. During the induction period you will largely be office based, at our contact centre in our Basingstoke office. Once you understand the role, your team and your responsibilities, we can then offer hybrid working. This is likely to be 2-3 office days a week with flexibility for more according to business needs. Want to know what we can offer you? 26 days holiday (plus bank holidays) pro rata, with the opportunity to buy or sell annual leave A productivity-related bonus scheme to enhance your take-home A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10% Private medical insurance Health care cash plan called Medicash Enhanced pay for maternity, paternity, adoption and shared parental leave Access to counselling, legal and financial information Electric car scheme Huge variety of in-house