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- Tasks: Lead a dynamic team in delivering exceptional customer service in a contact centre.
- Company: VIVID, a forward-thinking organisation focused on customer experience.
- Benefits: 26 days holiday, private medical insurance, and training opportunities.
- Other info: Enjoy a hybrid work model with a supportive team environment.
- Why this job: Make a real difference in customer satisfaction while developing your leadership skills.
- Qualifications: Experience in contact centres and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
VIVID in Basingstoke is seeking a Customer Experience Team Leader for a 9-month fixed-term contract. This role involves leading a multi-skilled team in a customer-centric contact centre, ensuring high-performance service delivery.
Ideal candidates will have contact centre and supervisory experience, alongside strong communication and leadership abilities.
Benefits include:
- 26 days holiday
- Private medical insurance
- Various training opportunities
A mix of home and office work is available.
Customer Experience Team Lead - Hybrid, 9-Month Contract in Hampshire employer: Vivid
Contact Detail:
Vivid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Lead - Hybrid, 9-Month Contract in Hampshire
✨Tip Number 1
Network like a pro! Reach out to current or former employees at VIVID on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Experience Team Leader.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer service. We should also think of examples from our past experiences that showcase our skills in managing teams and delivering excellent service.
✨Tip Number 3
Showcase our passion for customer experience! During interviews, let’s share our vision for creating a customer-centric environment. This will help us stand out as someone who truly cares about the role and its impact.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the position. Plus, it’s a great chance to reiterate why we’re the perfect fit for the team.
We think you need these skills to ace Customer Experience Team Lead - Hybrid, 9-Month Contract in Hampshire
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully led teams in the past and how you can bring that expertise to our customer-centric contact centre.
Be Customer-Centric: Since this role is all about enhancing customer experience, share specific examples of how you've improved service delivery in previous roles. We love seeing candidates who truly understand the importance of putting customers first!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We appreciate when candidates take the effort to align their skills with what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Vivid
✨Know the Company Inside Out
Before your interview, take some time to research VIVID. Understand their values, mission, and what they stand for in customer service. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Customer Experience Team Lead, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer service approach. Think of specific situations where you had to handle difficult customers or improve team performance, and be ready to discuss how you managed those challenges.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team's current challenges or how success is measured in the role. This shows your interest in contributing positively to the team and helps you gauge if it's the right fit for you.