At a Glance
- Tasks: Be the friendly voice for customers, solving queries and providing top-notch service.
- Company: Join VIVID, a vibrant and inclusive company that values its people.
- Benefits: Enjoy 26 days holiday, bonuses, private medical insurance, and a generous pension scheme.
- Other info: Fast-paced contact centre with opportunities for hybrid working after training.
- Why this job: Make a real difference in customer experiences while developing your skills in a supportive environment.
- Qualifications: Excellent communication skills and a passion for helping others are essential.
The predicted salary is between 24000 - 28000 € per year.
We’re VIVID! We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people! Our Customer Experience team is vibrant, hardworking, and committed to providing excellent customer experiences. We have exciting opportunities available for Customer Experience Advisors to join our fast-paced contact centre on a permanent basis working 37 hours per week, 8.30am-5pm (Monday - Thursday) and 8.30am-4.30pm (Friday) with 1 hour lunch break per day. The planned start date for this role is 23rd June. The first 6 months will be based in office, at our contact centre in Basingstoke. Once we’ve trained you up in a specialist area, with a strong foundation knowledge of various aspects of housing management and repairs, we can then offer you hybrid working.
As a customer experience advisor in our contact centre, you’ll be the first point of contact for our customers, handling a high volume of inbound phone calls and answering customer queries through other digital channels. You’ll provide a friendly, efficient and helpful first‑class customer service to our customers, aiming to provide a ‘right first time’ service, working closely with your colleagues and other teams across the business to handle enquiries at first point of contact where possible. You’ll spend the majority of your time on the phone, so excellent communication skills are key!
What we’re looking for:
- You’ll have excellent customer service skills and be able to provide a friendly, efficient and helpful first‑class service to our customers.
- You’ll have experience of delivering a high standard of customer service in a high‑pressure environment, preferably within a contact centre.
- No two contacts are the same and they can be complex, so you’ll need to be good at problem solving, adaptable and resilient.
- You’ll have great verbal and written communication skills and also be computer literate.
- You’ll have a genuine passion for helping people, with the ability to deal with and diffuse difficult situations whilst always remaining empathetic, professional and resilient.
- We’re a fast‑paced contact centre so you’ll need to have excellent time management and enjoy being busy.
What great benefits can we offer you?
- 26 days holiday (plus bank holidays) pro rata, with the opportunity to buy or sell annual leave.
- A productivity‑related bonus scheme to enhance your take‑home.
- A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%.
- Life assurance paid at x 3 annual salary.
- Private medical insurance.
- Health care cash plan called Medicash.
- Enhanced pay for maternity, paternity, adoption and shared parental leave.
- Access to counselling, legal and financial information.
- Electric car scheme.
Customer Experience Advisor in Hampshire employer: Vivid
At VIVID, we pride ourselves on fostering a vibrant and inclusive work culture that not only supports but actively develops our employees. As a Customer Experience Advisor in our Basingstoke contact centre, you'll enjoy a range of benefits including generous holiday allowances, a robust pension scheme, and opportunities for hybrid working after training. We are committed to your growth and well-being, ensuring you have the tools and support needed to thrive in a fast-paced environment while delivering exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor in Hampshire
✨Tip Number 1
Get to know VIVID! Research their culture and values so you can show how you fit in. When you apply through our website, mention specific things about the company that resonate with you.
✨Tip Number 2
Practice your communication skills! Since you'll be on the phone a lot, try role-playing common customer scenarios with friends or family. This will help you feel more confident when handling real calls.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these during any interviews or assessments.
✨Tip Number 4
Stay organised! With a fast-paced environment like VIVID's contact centre, time management is key. Use tools or apps to keep track of your applications and prepare for interviews effectively.
We think you need these skills to ace Customer Experience Advisor in Hampshire
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your writing. Remember, we’re all about a vibrant and friendly culture!
Tailor Your Application:Make sure to tailor your application to the Customer Experience Advisor role. Highlight your relevant experience and skills that match what we’re looking for, like your customer service expertise and problem-solving abilities. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured writing that’s easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors – we love attention to detail!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture right there!
How to prepare for a job interview at Vivid
✨Know the Company Culture
Before your interview, take some time to research VIVID's culture and values. They pride themselves on being vibrant and inclusive, so think about how your own values align with theirs. Be ready to share examples of how you've contributed to a positive team environment in previous roles.
✨Showcase Your Customer Service Skills
As a Customer Experience Advisor, you'll need to demonstrate excellent customer service skills. Prepare specific examples from your past experiences where you provided first-class service, especially in high-pressure situations. Highlight your problem-solving abilities and how you managed to keep customers happy.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It’s crucial for a role that involves handling customer queries. You might even want to ask clarifying questions to show your engagement and understanding.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle difficult situations. Think of a few challenging customer interactions you've faced and how you resolved them. Be ready to explain your thought process and the steps you took to ensure a positive outcome.
