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- Tasks: Lead the decant process, ensuring customers are supported during temporary moves.
- Company: Join VIVID, a vibrant and inclusive company dedicated to exceptional service.
- Benefits: Full-time role with competitive salary, travel reimbursement, and career development opportunities.
- Why this job: Make a real difference in people's lives by managing essential relocation services.
- Qualifications: Experience in managing relocations and strong understanding of housing law required.
- Other info: Dynamic role with travel across Hampshire and excellent growth potential.
The predicted salary is between 40000 - 50000 £ per year.
We VIVID! We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people! Are you passionate about delivering exceptional customer service and ensuring safety? We are looking for a Decants Manager to lead and manage all aspects of the decant process for customers who need to temporarily move due to major repairs or safety concerns. Contractually based out of our Portsmouth office, this is a full-time permanent role, working 37 hours per week. This role requires travel across various locations throughout Hampshire.
As Decants Manager, you'll be leading and managing all aspects of the decant process for customers affected by repairs that require a temporary move, which may be due to safety concerns or issues that result in the property being inhabitable until repairs are completed. Customers will need to be supported throughout the process, and decants will need to be in line with timescales, compliance, legislation, policy and best practice.
Key Responsibilities
- Lead and develop the decant service, ensuring customers are supported throughout their journey
- Develop and implement decant strategies that meet the requirements of VIVID standards
- Coordinate schedules to guarantee timely, compliant, and cost-effective moves
- Implement strategies and processes that meet VIVID standards and regulatory requirements
- Drive for continued efficiency of our decant repairs & maintenance service when benchmarked across the sector and with other comparable providers
- Collaborate across teams and act as an ambassador for customer safety and satisfaction
- Use data and insight to improve service delivery and reduce costs
- Manage external contractors, budgets, and performance targets
What We Are Looking For
- Proven experience managing decant or large-scale relocation programmes
- Strong understanding of housing law, decant policies and compensation frameworks
- Proven experience in a leadership role within building maintenance or a similar environment, ideally within the social housing sector
- Experience in property services, compliance, or housing operations
- Strong supply chain and contract management skills, with the ability to manage complex contracts and supplier relationships
- Ability to manage risk, drive efficiency, and deliver outstanding customer outcomes
- Excellent communication and stakeholder management skills
As this role involves travel, a full UK driving licence and access to a vehicle for business use is a requirement. Business mileage will be paid. Interviews will be taking place 14 April (subject to change).
Locations
Decants Manager in Hampshire, Portsmouth employer: Vivid
Contact Detail:
Vivid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Decants Manager in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the hunt for a Decants Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research VIVID's values and think about how your experience aligns with their mission. Be ready to share specific examples of how you've successfully managed decant processes or led teams in the past.
✨Tip Number 3
Show off your skills! If you have any relevant certifications or training in housing law or decant policies, make sure to highlight them during your conversations. This will demonstrate your commitment to compliance and customer satisfaction.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start.
We think you need these skills to ace Decants Manager in Hampshire, Portsmouth
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for exceptional customer service shine through. We want to see how much you care about making a difference in people's lives, especially during challenging times like decants.
Tailor Your Experience: Make sure to highlight your relevant experience managing decant processes or large-scale relocations. We’re looking for specific examples that demonstrate your understanding of housing law and compliance, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences. Remember, we’re busy too, so make it easy for us to see why you’re a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our vibrant team at VIVID!
How to prepare for a job interview at Vivid
✨Know Your Stuff
Make sure you brush up on your knowledge of decant processes, housing law, and compliance regulations. Familiarise yourself with VIVID's standards and how they align with best practices in the industry. This will show that you're not just interested in the role but also understand the nuances involved.
✨Showcase Your Leadership Skills
As a Decants Manager, you'll need to demonstrate your leadership experience. Prepare examples of how you've successfully managed teams or projects in the past, especially in challenging situations. Highlight your ability to motivate others and drive efficiency in service delivery.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you would handle customer interactions and manage stakeholder relationships, as these are crucial for ensuring customer satisfaction during the decant process.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and VIVID's approach to customer service. This not only shows your interest but also helps you gauge if the company culture aligns with your values.