Repairs Supervisor in England

We’re VIVID! We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people! We’re recruiting for a Repairs Supervisor contractually based out of our Portsmouth office, covering the South Hampshire area. This is a full time, permanent position, working 37 hours per week. Your time will be split between office working, and time out on site with your trade team, but also allows for hybrid home working. You’ll also participate in the emergency on-call rota as required.

Benefits:

• 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
• A productivity-related bonus scheme to enhance your take-home
• A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
• Life assurance paid at x 3 annual salary
• Private medical insurance
• Health care cash plan called Medicash
• Enhanced pay for maternity, paternity, adoption and shared parental leave
• Access to counselling, legal and financial information
• Electric car scheme
• Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes

Here’s The Facts About The Role:

As a Repairs Supervisor, you’ll line manage a team of multi-disciplined trades staff, making sure they deliver a first-class, value for money repairs and maintenance service. You’ll ensure that all works carried out are completed to a high standard and within agreed service-level agreements (SLAs). You’ll do this by regular work in progress and post-work inspections, and will conduct regular 1-1’s/90-day reviews for your team, making sure any training needs are identified. You’ll manage any absence and performance issues where needed, and will also recruit new staff and take necessary action to make sure your team remain fully skilled, flexible and high-performing, to carry out their roles.

With your focus on delivering a great customer experience, you’ll work with your team to ensure an exceptional level of quality assurance is provided. But, when on the occasions where complaints are made, a full investigation is carried out to resolve matters quickly. You’ll be tasked with making sure the right action is taken to reduce complaints in future, the quality of the works improves, and customer satisfaction increases. You’ll also be responsible for making sure that all works are carried out in line with best value, taking responsibility for the costs within your team.

You’ll have strong leadership skills with experience of managing trade operatives. You’ll have the ability to lead a team, and will be a confident communicator who remains professional and calm under pressure. It would be advantageous to have knowledge of property construction and problem diagnosing. To succeed in this role, you'll be driven to meet/exceed targets and continually improve our service. You'll have competent IT skills, organisational skills and the ability to work in a fast-moving environment!

As this role involves travel – with some of your time spent out on-site visiting properties and your trade team – a full UK driving licence and access to a vehicle for business use is a requirement. Business mileage will be paid. Offers are subject to a satisfactory DBS check. Interviews will take place at our Portsmouth office on 8 April (subject to change).