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- Tasks: Lead neighbourhood teams to enhance customer satisfaction and manage service charges effectively.
- Company: VIVID – a vibrant, inclusive company that values its people.
- Benefits: 27 days holiday, productivity bonuses, private medical insurance, and an electric car scheme.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in housing management and strong communication skills required.
- Other info: Flexible working with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
We’re VIVID! – A vibrant, friendly, inclusive culture that supports, develops and attracts the best people. The role is a 12‑month FTC position, based out of either our Portsmouth or Basingstoke offices. It works 37 hours a week with a mix of home and office working.
What we offer:
- 27 days holiday (plus bank holidays) with the option to buy or sell annual leave
- A productivity‑related bonus scheme to enhance take‑home pay
- Generous contributory pension – 6% with employee match between 7% and 10%
- Private medical insurance and health care cash plan called Medicash
- Enhanced pay for maternity, paternity, adoption and shared parental leave
- Access to counselling, legal and financial information
- Electric car scheme
- In‑house e‑learning courses and coaching & mentoring programmes
Role responsibilities:
- Lead 3 neighbourhood teams based in North Hampshire, driving improvements to customer satisfaction and value for money.
- Oversee the Leasehold and Service Charge team, managing the service charge process and ensuring transparency, accuracy and effective customer query handling.
- Collaborate with stakeholders, managing agents and external partners to guarantee service standards are met for leasehold and shared ownership customers.
- Partner with other departments across the organisation to deliver comprehensive neighbourhood services and maintain estates to a high standard.
- Foster a culture of continuous improvement, ensuring services exceed regulatory and best practice standards.
Required qualifications:
- Proven track record in housing management, leasehold and service charges.
- Experience in a customer‑centric environment with sound knowledge of housing legislation.
- Strong leadership, communication and stakeholder management skills.
- Full UK driving licence and access to a vehicle for business use – business mileage will be paid.
- Basic DBS check.
Travel & checks:
As the role involves travel, a full UK driving licence and access to a vehicle for business use is a requirement. Business mileage will be paid and a basic DBS check is required.
Neighbourhood Manager in England employer: Vivid
Contact Detail:
Vivid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing management sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Neighbourhood Manager role!
✨Tip Number 2
Prepare for those interviews by researching VIVID and their values. Show us that you understand their culture and how you can contribute to their mission of improving customer satisfaction and service standards.
✨Tip Number 3
Practice your leadership stories! Think of examples where you've driven improvements or managed teams effectively. We want to hear how you’ve made a difference in previous roles, especially in housing management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the VIVID team!
We think you need these skills to ace Neighbourhood Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Neighbourhood Manager role. Highlight your experience in housing management and customer-centric environments, as these are key for us at VIVID. Use specific examples that showcase your leadership and stakeholder management skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with our values at VIVID. Don’t forget to mention your understanding of housing legislation and your approach to customer satisfaction.
Showcase Your Achievements: When filling out your application, be sure to include any achievements that demonstrate your ability to drive improvements in customer satisfaction and value for money. We love seeing how candidates have made a positive impact in their previous roles!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team at VIVID!
How to prepare for a job interview at Vivid
✨Know Your Stuff
Make sure you brush up on housing management, leasehold, and service charges. Familiarise yourself with the latest housing legislation and be ready to discuss how your experience aligns with VIVID's customer-centric approach.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and communication skills. Think of situations where you've successfully led a team or improved customer satisfaction, as these will resonate well with the role's responsibilities.
✨Understand the Company Culture
VIVID prides itself on a vibrant and inclusive culture. Research their values and think about how you can contribute to this environment. Be ready to share how you foster collaboration and continuous improvement in your previous roles.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This shows your genuine interest in the role and the company. Consider asking about their current projects or how they measure success in neighbourhood management.
