Customer Scrutiny Panel Chair (VIVID Customers Only)
Join to apply for the Customer Scrutiny Panel Chair (VIVID Customers Only) role at VIVID
Want to lead change in the community? Got ideas about how VIVID can do better? We’re looking for a new Chair to lead the VIVID Customer Scrutiny Panel and help shape the future of our services.
What You’ll Do
- Lead quarterly panel meetings and set the agenda.
- Support members to carry out deep‑dive reviews and develop recommendations.
- Represent the panel in meetings with VIVID’s Board and Customer Services Committee.
- Help ensure customer feedback leads to real improvements.
- Promote the panel’s work across VIVID’s customer base.
What’s in it for you?
- Make a real difference in your community.
- Build leadership and governance experience.
- Get free training tailored to your role.
- IT kit provided.
- Expenses covered (travel, childcare, etc.).
- Mentoring and ongoing support from VIVID’s Governance and Customer Influence teams.
2026 Meetings
We keep things flexible and usually hold four evening meetings a year (6‑8pm on MS Teams). The dates for 2026 are already set, but we’re happy to work around things for the right person:
- 19 February
- 21 May
- 20 August
- 26 November
New Chairs will receive a full induction and training.
Need support with your application?
We want everyone to feel welcome and supported. If you need any adjustments – like help with the application process, extra support during meetings, or anything else – just let us know. We’ll work with you to make sure you’ve got everything you need to feel confident, comfortable, and fully involved. If you require a manual application form, please email us at HRRecruitment@vividhomes.co.uk to request this.
Please note, this opportunity is only available to VIVID customers who are not staff members. This role is excluded from VIVID employee benefits.
Interviews are due to take place between 9 – 18 December (subject to change).
