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- Tasks: Schedule appointments for repairs and maintenance while ensuring customer satisfaction.
- Company: Join VIVID, a vibrant and inclusive workplace in Basingstoke.
- Benefits: Enjoy 26 days holiday, health insurance, and a generous pension scheme.
- Why this job: Be part of a dynamic team making a real difference in social housing.
- Qualifications: Experience in planning or scheduling roles with strong communication skills.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
We’re VIVID! We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people! We’re currently recruiting for a Resource Planner to join our team in Basingstoke. This is a full-time position working 37 hours per week over a 12-month fixed term contract. Due to the nature of this role, you will be in the office 4 days a week working alongside the rest of the planning team.
Want to know what we can offer you?
- 26 days holiday (plus bank holidays) pro rata, with the opportunity to buy or sell annual leave
- A productivity-related bonus scheme to enhance your take-home
- A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
- Life assurance paid at x 3 annual salary
- Private medical insurance
- Health care cash plan called Medicash
- Enhanced pay for maternity, paternity, adoption and shared parental leave
- Access to counselling, legal and financial information
- Electric car scheme
- Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes
Responsibilities:
As Resource Planner, you’ll be a helpful point of contact for our customers, contractors and trades staff (mostly by phone). You will ensure the most effective and efficient scheduling of appointments for repairs & maintenance, using an appointment scheduling system and mobile working solutions in accordance with corporate standards and VIVID procedures. You’ll make sure the appointments are attended and completed within set timescales and reschedule jobs when needed, ensuring the customers are kept in touch with.
You’ll provide a range of information to enable managers to monitor compliance with both corporate and legislative timelines and standards, ensuring that the services comply with appropriate legislation, professional standards and VIVID’s values, standards, policies and priorities.
As a resource planner, you will monitor diaries to ensure that resources are fully utilised and liaise with the other planning teams to use trades staff from other areas when needed to fulfil the jobs. You’ll be confident in the use of computer programmes and be able to learn new systems quickly. This will help you to raise, close and amend jobs on the bespoke system, as well as assisting trades staff with troubleshooting problems they may experience with their hand-held devices.
This is a fast-paced busy role, so you’ll need to be able to multi-task and prioritise workload whilst always remaining calm and professional, especially when liaising with customers. You’ll have strong communication skills with a polite yet assertive telephone manner and have confidence to deal with challenging customers. You will have previous experience working in a similar planning or scheduling role, and will have experience working in a busy, customer focused role. You will have awareness of or experience working in the social housing sector.
Interviews are due to take place WC 16 Feb (subject to change).
Resource Planner (12 month FTC) in Basingstoke employer: Vivid
Contact Detail:
Vivid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resource Planner (12 month FTC) in Basingstoke
✨Tip Number 1
Get to know the company culture! Before your interview, check out VIVID's social media and website. Understanding their values and vibe will help you connect during the chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. This will help you feel more confident and articulate when discussing your experience.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past roles that highlight your planning and scheduling expertise. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Resource Planner (12 month FTC) in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Resource Planner role. Highlight your experience in scheduling and customer service, and don’t forget to mention any relevant skills that match what VIVID is looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the team at VIVID. Share specific examples of how you've successfully managed resources or dealt with challenging customers in the past.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure to demonstrate your strong communication skills in your application. Use clear and concise language, and don’t shy away from showing your polite yet assertive tone!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and stands out in the crowd!
How to prepare for a job interview at Vivid
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Resource Planner role. Familiarise yourself with the responsibilities mentioned in the job description, especially around scheduling and customer communication. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Multi-tasking Skills
Since this role requires juggling multiple tasks, prepare examples from your past experience where you've successfully managed competing priorities. Think of specific situations where you remained calm under pressure and how you ensured customer satisfaction while meeting deadlines.
✨Brush Up on Your Tech Skills
As a Resource Planner, you'll be using various computer programmes and systems. Make sure to highlight your proficiency with technology during the interview. If you have experience with appointment scheduling systems or similar software, be ready to discuss how you used them effectively in previous roles.
✨Prepare for Customer Interaction Scenarios
Given the customer-focused nature of the role, think about potential scenarios you might face with challenging customers. Prepare responses that demonstrate your strong communication skills and assertiveness. Practising these responses can help you feel more at ease when discussing your approach to customer service.
