Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage rent arrears accounts and support customers in maintaining their tenancies.
- Company: A leading UK housing association dedicated to social housing.
- Benefits: 26 days holiday, productivity bonus, pension, and medical insurance.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Experience in debt recovery and a strong understanding of social housing.
- Other info: Permanent, full-time role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A UK-based housing association is seeking an Income Recovery Officer to manage rent arrears accounts. The role requires a proactive and customer-focused individual with a wealth of experience in debt recovery and a strong understanding of social housing. You will support customers in maintaining their tenancies and work collaboratively with internal teams and external agencies.
This permanent, full-time position is based in Basingstoke, offering 26 days of holiday, a productivity-related bonus, and a range of benefits including a pension and medical insurance.
Rent Arrears & Tenancy Support Officer in Basingstoke employer: Vivid
Contact Detail:
Vivid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent Arrears & Tenancy Support Officer in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. We want to show that you’re not just a fit for the role, but also for the team culture. Practice common interview questions and think about how your experience aligns with their needs.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to highlight why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Income Recovery Officer role. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Rent Arrears & Tenancy Support Officer in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in debt recovery and social housing. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting customers and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Customer Focus: In your application, emphasise your proactive approach to customer service. We’re looking for someone who can really connect with tenants and help them maintain their tenancies, so share any relevant experiences that demonstrate this.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Vivid
✨Know Your Stuff
Make sure you brush up on your knowledge of debt recovery and social housing. Familiarise yourself with the specific challenges faced by tenants in arrears and be ready to discuss how you would approach these issues.
✨Show Your Customer Focus
This role is all about supporting customers, so be prepared to share examples of how you've successfully helped clients in the past. Highlight your proactive approach and any strategies you've used to maintain positive relationships.
✨Collaborate Like a Pro
Since you'll be working with internal teams and external agencies, think of instances where you've successfully collaborated with others. Be ready to explain how you communicate effectively and resolve conflicts when they arise.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the organisation and its approach to income recovery. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.