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For Companies At a Glance
- Tasks: Engage with the community, addressing customer enquiries and ensuring safe, attractive neighbourhoods.
- Company: Join a supportive non-profit organisation dedicated to enhancing community living.
- Benefits: Enjoy 26 days holiday, private medical insurance, and a productivity bonus scheme.
- Why this job: Make a real difference in people's lives while developing valuable skills in public service.
- Qualifications: Strong customer focus and experience in face-to-face interactions are essential.
- Other info: Dynamic role with opportunities for personal growth and community impact.
The predicted salary is between 30000 - 42000 £ per year.
We’re recruiting for a 12‑month fixed‑term contract. This full‑time role is based out of our Basingstoke office, covering the Waverley area (Godalming, Farnham, Haslemere). The role can be remote; you’ll be out and about within the community in your designated patch.
What we offer:
- 26 days holiday (pro‑rata, plus bank holidays) with the opportunity to buy or sell annual leave
- A productivity‑related bonus scheme to enhance your take‑home pay
- A generous contributory pension of 6% (we’ll match employee contributions between 7% and 10%)
- Life assurance paid at three times annual salary
- Private medical insurance
- Health‑care cash plan (Medicash)
- Enhanced pay for maternity, paternity, adoption and shared parental leave
- Access to counselling, legal and financial information
- Electric car scheme
- Huge variety of in‑house & e‑learning courses and a range of coaching and mentoring programmes
About the role:
As a neighbourhood officer you’ll be the main contact for customers within your patch. You’ll handle a range of matters related to tenancy conditions, health and safety, rent/service charges, repairs and more. Your overall aim is to help create attractive, safe and sustainable communities for our customers to live in by ensuring quality, value‑for‑money services. You’ll develop a deep understanding of our customers’ needs and recognise when referrals to the tenancy support team are required.
Key responsibilities:
- Act as the go‑to person for customers, addressing enquiries and issues confidently
- Manage challenging customers and neighbour disputes with resilience and assertiveness
- Work face‑to‑face with the general public in a public services environment
- Identify support needs and facilitate referrals to the tenancy support team
- Provide cover or support in other areas when required
- Maintain accurate records and report on service performance
Qualifications and experience:
- Strong customer focus with experience handling challenging interactions
- Demonstrable experience working with the general public face‑to‑face or in a public services environment
- Awareness and understanding of the social housing sector (experience in housing management/law an advantage)
- Full UK driving licence and access to a vehicle for business use (business mileage will be paid)
- Satisfactory DBS check required
- Resilience, assertiveness and the ability to work under pressure
Interviews are scheduled for 26 & 27 Jan (subject to change).
Neighbourhood Officer (12 month FTC) in Basingstoke employer: Vivid
Contact Detail:
Vivid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer (12 month FTC) in Basingstoke
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they relate to community engagement. This will help you tailor your conversations during interviews and show that you're genuinely interested in being a Neighbourhood Officer.
✨Tip Number 2
Practice your people skills! As a Neighbourhood Officer, you'll be dealing with various customers and situations. Role-play common scenarios with friends or family to build your confidence in handling challenging interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local community events. This can give you insider knowledge about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in the community.
We think you need these skills to ace Neighbourhood Officer (12 month FTC) in Basingstoke
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Neighbourhood Officer role. Highlight your experience with customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Resilience: Since the role involves managing challenging customers and disputes, share examples of how you've handled tough situations in the past. We love to see candidates who can demonstrate resilience and assertiveness in their applications.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Neighbourhood Officer position. We can’t wait to hear from you!
How to prepare for a job interview at Vivid
✨Know Your Community
Familiarise yourself with the Waverley area, especially Godalming, Farnham, and Haslemere. Understanding local issues and community needs will show your commitment to the role and help you connect with the interviewers.
✨Showcase Your Customer Skills
Prepare examples of how you've successfully handled challenging customer interactions in the past. Highlight your resilience and assertiveness, as these traits are crucial for a Neighbourhood Officer.
✨Understand the Social Housing Sector
Brush up on your knowledge of the social housing sector, including tenancy conditions and health and safety regulations. This will demonstrate your awareness and readiness to tackle the responsibilities of the role.
✨Prepare Questions
Think of insightful questions to ask during the interview. Inquire about the team dynamics, support available for officers, or how success is measured in the role. This shows your genuine interest and helps you assess if the company is the right fit for you.
