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- Tasks: Support the Minor Works team with administration, communication, and contractor management.
- Company: Join VIVID, a vibrant and inclusive company that values its people.
- Benefits: Enjoy 26 days holiday, a productivity bonus, and private medical insurance.
- Why this job: Make a real impact in the housing sector while developing your skills.
- Qualifications: Strong IT skills and excellent communication abilities are essential.
- Other info: Dynamic role with opportunities for professional growth and a supportive team environment.
The predicted salary is between 30000 - 42000 £ per year.
We’re VIVID! We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people! This role covers Hampshire and can be contractually based out of our Portsmouth or Basingstoke office. This is a full-time, permanent position working 37 hours per week, with a minimum 20% office based to promote collaboration and team working within the Minor Works team and other colleagues across the business.
Want to know what we can offer you?
- 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
- A productivity-related bonus scheme to enhance your take-home
- A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
- Life assurance paid at x 3 annual salary
- Private medical insurance
- Health care cash plan called Medicash
- Enhanced pay for maternity, paternity, adoption and shared parental leave
- Access to counselling, legal and financial information
- Electric car scheme
- Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes
Here’s The Facts About The Role
As a Minor Works Officer you’ll provide an efficient communication and administration function to the Minor Works service area and will support our Repairs Surveyors as necessary.
Some Of The Key Responsibilities Will Include:
- Monitoring contractor work orders, spend, and performance
- Liaise with our customers and contractors, arranging meetings and taking minutes
- Processing invoices and payments
- Acknowledging complaints, compliments, and call backs within agreed timeframes, escalating when necessary
- Maintain accurate records, systems, databases, and live working documents
- Support our surveyors with booking appointments and general admin
- Tracking data to be able to deliver weekly performance data to the Minor Works Manager
- Support with monthly Health & Safety inspections and log findings
As Minor Works Officer you’ll be proficient in Microsoft Word, Excel, and Outlook, with a strong level of IT skills. You’ll have excellent written & verbal communication skills, and will be able to adapt these to meet the needs of our contractors, customers and other stakeholders. You’ll have a high level of accuracy & attention to detail which you’ll put to use when updating our systems and records, and will have strong administrative skills, providing an outstanding administrative and support service within the Minor Works team. You’ll have strong interpersonal skills and natural leadership skills in order to support our Surveyors. While previous experience working within housing / social housing is not essential, we’d love to see evidence of an awareness or understanding of the housing sector and/or basic building pathology. Ultimately, you’ll be passionate about delivering an excellent service within the Minor Works team and keen to help us deliver an outstanding service to our customers.
As this role involves travel, a full UK driving licence and access to a vehicle for business use is a requirement. Business mileage will be paid.
Minor Works Officer in Basingstoke employer: Vivid
Contact Detail:
Vivid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Minor Works Officer in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or those who work at VIVID. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching VIVID’s values and recent projects. Show us you’re not just another candidate, but someone who genuinely cares about delivering excellent service in the Minor Works team.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with customers and contractors, being able to articulate your thoughts clearly will be key. Try mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our vibrant team!
We think you need these skills to ace Minor Works Officer in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Minor Works Officer role. Highlight relevant skills like communication, administration, and IT proficiency. We want to see how your experience aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering excellent service and your understanding of the housing sector. Let us know why you’re excited about joining our vibrant team at VIVID.
Showcase Your Attention to Detail: As a Minor Works Officer, accuracy is key. In your application, demonstrate your attention to detail by ensuring there are no typos or errors. This will show us that you take pride in your work and can maintain high standards.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Vivid
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Minor Works Officer. Familiarise yourself with the key tasks like monitoring contractor work orders and processing invoices. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves liaising with customers and contractors, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. This will highlight your excellent written and verbal communication skills.
✨Demonstrate Attention to Detail
Given the importance of accuracy in maintaining records and systems, be ready to discuss how you ensure precision in your work. Bring up specific instances where your attention to detail made a difference, whether it was in data tracking or administrative tasks.
✨Be Prepared for Scenario Questions
Expect questions that assess your problem-solving abilities, especially related to customer complaints or performance tracking. Think of scenarios where you successfully resolved issues or improved processes, as this will showcase your proactive approach and commitment to delivering excellent service.
