At a Glance
- Tasks: Be the friendly voice for customers, handling calls and providing top-notch service.
- Company: Join VIVID, a dynamic company focused on customer experience.
- Benefits: Enjoy 26 days holiday, a productivity bonus, and a generous pension.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Excellent communication skills and ability to thrive in a fast-paced environment.
The predicted salary is between 24000 - 30000 £ per year.
VIVID is looking for Customer Experience Advisors to join our contact centre in Basingstoke on a permanent basis. You'll be the first point of contact for our customers, providing friendly and efficient service while handling a high volume of inbound calls.
Your role will demand excellent communication skills and the ability to work in a fast-paced environment.
We offer 26 days holiday, a productivity bonus scheme, a generous pension, and more!
Hybrid Customer Experience Advisor - Contact Centre in Basingstoke employer: Vivid
VIVID is an exceptional employer that prioritises employee well-being and development, offering a supportive work culture in the heart of Basingstoke. With benefits such as 26 days of holiday, a productivity bonus scheme, and a generous pension plan, we ensure our Customer Experience Advisors thrive both personally and professionally. Join us to be part of a dynamic team where your contributions are valued and growth opportunities abound.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Experience Advisor - Contact Centre in Basingstoke
✨Tip Number 1
Make sure you know the company inside out! Research VIVID and their values so you can show them you're genuinely interested in being a part of their team. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be handling a high volume of inbound calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Be ready for a fast-paced environment! Think about examples from your past experiences where you've thrived under pressure. This will show VIVID that you can handle the demands of the role.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, as it helps us keep track of all candidates. Plus, it shows you're keen on joining our team!
We think you need these skills to ace Hybrid Customer Experience Advisor - Contact Centre in Basingstoke
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, we’re looking for someone who can connect with our customers!
Tailor Your Application:Make sure to tailor your application specifically for the Customer Experience Advisor role. Highlight your communication skills and any experience you have in fast-paced environments. This shows us that you understand what we're looking for and that you're genuinely interested in the position.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know exactly why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about VIVID and what we stand for!
How to prepare for a job interview at Vivid
✨Know the Company
Before your interview, take some time to research VIVID. Understand their values, mission, and what they stand for. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
As a Customer Experience Advisor, communication is key. Practice answering common interview questions clearly and concisely. You might even want to role-play with a friend to simulate the interview environment and get comfortable with handling questions on the spot.
✨Showcase Your Problem-Solving Abilities
Think of examples from your past experiences where you've successfully resolved customer issues or handled difficult situations. Be ready to share these stories during your interview to demonstrate your ability to thrive in a fast-paced environment.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the role, team dynamics, or company culture. This shows your enthusiasm for the position and helps you determine if VIVID is the right fit for you.
