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For Companies At a Glance
- Tasks: Shape VIVID's customer service strategies and enhance service quality.
- Company: Join a community-focused organisation dedicated to customer satisfaction.
- Benefits: Gain valuable experience in policy-making and customer influence.
- Why this job: Make a real difference in your community while representing customer voices.
- Qualifications: Strong communication, teamwork, and a passion for improving customer service.
- Other info: Meet quarterly and collaborate with like-minded individuals.
As a committee member, you will play a key role in shaping and enhancing VIVID’s customer service strategies, ensuring customers receive the best possible service.
Responsibilities
- Represent customers with passion and dedication.
- Stay unbiased and objective to benefit VIVID, its customers and stakeholders.
- Contribute confidently and competently to discussions.
- Help shape strategy and ensure effective policies and governance.
- Oversee service standards, monitor delivery, and ensure complaints are handled efficiently and fairly.
Qualifications
- Great communication skills.
- Strong teamwork.
- Experience in policy and strategy.
- Customer influence.
- Complaints management.
- Data analysis skills.
- Commitment to improving customer satisfaction and service quality.
- Passion for the communities VIVID operates in.
- Understanding and commitment to equality, diversity and inclusion.
Time Commitment
The committee meets four times a year, typically from 5:30 pm to 8 pm at the Basingstoke office or via Microsoft Teams. Additional meetings may be scheduled as needed. An induction will be held at the start of the role. Upcoming meetings for 2026 are 21 July and 10 November.
Eligibility and Benefits
This opportunity is open only to VIVID customers who are not staff members and is excluded from VIVID employee benefits.
Legal Notice
We welcome diversity and are an equal opportunity employer. All qualified applicants will receive consideration for participation without regard to race, colour, religion, sex, national origin, disability, or any other protected characteristic.
Customer Service Committee Member (VIVID Customers Only) in Basingstoke employer: Vivid
Contact Detail:
Vivid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Committee Member (VIVID Customers Only) in Basingstoke
✨Tip Number 1
Get to know VIVID inside out! Familiarise yourself with their customer service strategies and values. This will help you speak confidently about how you can contribute to the committee.
✨Tip Number 2
Network like a pro! Connect with current committee members or other VIVID customers. They can provide insights and tips that could give you an edge in discussions.
✨Tip Number 3
Prepare for those meetings! Think about the issues that matter to you and how they align with VIVID’s goals. Bring your ideas to the table and show your passion for improving customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about being part of the VIVID community.
We think you need these skills to ace Customer Service Committee Member (VIVID Customers Only) in Basingstoke
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer service shine through. We want to see how dedicated you are to representing VIVID customers and improving their experience!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure you highlight your relevant skills and experiences without waffling on.
Tailor Your Application: Make sure to customise your application to reflect the specific role of a committee member. Mention your understanding of policy and strategy, and how you can contribute to discussions effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Vivid
✨Know Your Customer Service Stuff
Make sure you brush up on VIVID's customer service strategies and policies. Familiarise yourself with their approach to complaints management and how they ensure customer satisfaction. This will show that you're genuinely interested and ready to contribute.
✨Show Your Passion for the Community
Since this role is all about representing customers, be prepared to share your thoughts on how VIVID can better serve its community. Think of specific examples where you believe improvements can be made, and express your commitment to equality, diversity, and inclusion.
✨Communicate Clearly and Confidently
During the interview, focus on articulating your ideas clearly. Use examples from your past experiences to demonstrate your communication skills and teamwork. Remember, they want to see how you can contribute to discussions and shape strategies.
✨Prepare for Data-Driven Questions
Since data analysis skills are important for this role, be ready to discuss how you've used data in previous roles to influence customer service strategies. Think of metrics or outcomes you've achieved and how they relate to improving service quality.