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- Tasks: Lead a dynamic team in delivering exceptional customer service in a contact centre.
- Company: VIVID, a forward-thinking organisation based in Basingstoke.
- Benefits: Enjoy 26 days holiday, private medical insurance, and training opportunities.
- Other info: Hybrid work model offers flexibility between home and office.
- Why this job: Make a real difference in customer experience while developing your leadership skills.
- Qualifications: Experience in contact centres and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
VIVID in Basingstoke is seeking a Customer Experience Team Leader for a 9-month fixed-term contract. This role involves leading a multi-skilled team in a customer-centric contact centre, ensuring high-performance service delivery.
Ideal candidates will have contact centre and supervisory experience, alongside strong communication and leadership abilities.
Benefits include:
- 26 days holiday
- Private medical insurance
- Various training opportunities
A mix of home and office work is available.
Customer Experience Team Lead - Hybrid, 9-Month Contract in Basingstoke employer: Vivid
Contact Detail:
Vivid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Lead - Hybrid, 9-Month Contract in Basingstoke
✨Tip Number 1
Get to know the company culture before your interview. Check out VIVID's website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer experience. We want to hear how you’ve made a difference, so be ready to share those success stories during your chat.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you're engaged and keen to learn more about the role. Ask about the team dynamics or what success looks like for the Customer Experience Team Lead at VIVID.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have additional resources and tips available there to help you stand out in the hiring process.
We think you need these skills to ace Customer Experience Team Lead - Hybrid, 9-Month Contract in Basingstoke
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully led teams in the past and how you can bring that expertise to our customer-centric contact centre.
Be Customer-Centric: Since this role is all about enhancing customer experience, share specific examples of how you've improved service delivery in previous roles. We love seeing candidates who truly understand the importance of putting customers first!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We appreciate when candidates take the effort to align their skills with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Vivid
✨Know the Company Inside Out
Before your interview, make sure you research VIVID thoroughly. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Customer Experience Team Lead, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in a contact centre environment. Think about challenges you've faced in previous roles and how you handled them. Be ready to discuss how you would lead your team through similar situations.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team's current challenges or what success looks like in this role. This shows that you're proactive and genuinely interested in contributing to the team's success.