At a Glance
- Tasks: Provide top-notch customer service while handling inbound calls in a vibrant team.
- Company: Join VIVID, a dynamic company in Basingstoke with a focus on customer experience.
- Benefits: Enjoy 26 days holiday, a bonus scheme, and private medical insurance.
- Other info: Permanent role with opportunities for growth and development.
- Why this job: Make a difference in customer experiences while enjoying hybrid work options.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
VIVID in Basingstoke is seeking Customer Experience Advisors to join their vibrant team. In this permanent role, you will handle a high volume of inbound calls, providing excellent customer service from the outset.
Working Monday to Friday with hybrid options available after training, the position offers great benefits including:
- 26 days holiday
- a bonus scheme
- private medical insurance
Customer Experience Advisor — Hybrid, Contact Centre in Basingstoke employer: Vivid
VIVID in Basingstoke is an excellent employer that prioritises employee well-being and development, offering a vibrant work culture where customer service excellence is celebrated. With benefits such as 26 days of holiday, a bonus scheme, and private medical insurance, alongside opportunities for hybrid working after training, VIVID fosters a supportive environment for growth and job satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor — Hybrid, Contact Centre in Basingstoke
✨Tip Number 1
Get to know VIVID and their values! Research the company culture and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their vibrant team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling a high volume of inbound calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer queries.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've handled challenging customer situations in the past. This will demonstrate your ability to provide excellent customer service right from the outset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Experience Advisor — Hybrid, Contact Centre in Basingstoke
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Customer Experience Advisor role. Highlight your relevant experience and skills that align with providing excellent customer service, as that's what we're all about!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the job. Avoid fluff and focus on what matters!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Vivid
✨Know the Company
Before your interview, take some time to research VIVID. Understand their values, mission, and what makes them stand out in the customer service industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their vibrant team.
✨Practice Common Scenarios
As a Customer Experience Advisor, you'll be handling a high volume of inbound calls. Prepare for the interview by practising responses to common customer service scenarios. Think about how you would handle difficult customers or resolve complaints, and be ready to share specific examples from your past experiences.
✨Highlight Your Communication Skills
In this role, excellent communication is key. During the interview, make sure to demonstrate your ability to communicate clearly and effectively. Use active listening skills, maintain eye contact, and articulate your thoughts well. This will showcase your suitability for a position that relies heavily on customer interaction.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training processes, or what success looks like in the role. This shows that you’re engaged and serious about the opportunity, plus it gives you valuable insights into whether VIVID is the right fit for you.
