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- Tasks: Lead onboarding journeys and ensure clients maximise platform potential.
- Company: Join a high-growth SaaS business with a global impact.
- Benefits: Competitive salary, bonus, and a comprehensive benefits package.
- Why this job: Be the expert that helps clients succeed with innovative technology.
- Qualifications: Experience in Customer Success or Consulting within SaaS is essential.
- Other info: Work remotely and collaborate with diverse teams across time zones.
The predicted salary is between 36000 - 60000 £ per year.
Vivid Rock are proud to be partnering with an exciting, high growth SaaS business as they continue to scale at pace due to significant interest in their platform from companies across the globe. As a result of their success, they are looking for an Onboarding Consultant to join their customer success team, taking responsibility for the implementation, training and platform optimisation of their flagship product, to ensure their clients realise the platform's full potential.
Some of the key responsibilities include:
- Lead the end-to-end onboarding journey: from pilot, configuration, and integration to training, go-live, and re-certification.
- Take responsibility for being the platform and Operational Excellence expert.
- Configure the platform and coordinate integrations.
- Deliver key-use sessions and impactful train-the-trainer training.
- Create and maintain training and support materials.
- Manage customer escalations and coordinate solutions internally.
- Collaborate cross-functionally with Sales, Product, Operations, and Finance teams to ensure client success.
- Identify business opportunities within accounts.
Key Skills:
- Experience working in a Customer Success or Consulting position within SaaS.
- Exceptional knowledge of Operational Excellence methodologies.
- Experienced in working with or for Manufacturing companies.
- Track record of customer facing experience, strong communication and stakeholder management skills.
- Experience working remotely and across time zones.
- Proficiency in MS Office, HubSpot, DevOps, and project management tools.
- Can speak either French or German.
Compensation: Competitive salary - plus bonus and benefits package.
If you’re excited by everything you’ve read above and have the experience to match, please get in touch as we would love to tell you more!
Vivid Rock is passionate about championing diversity and challenging unconscious bias and treats each application carefully. Thank you for your interest and please follow our page for further updates.
Customer Success Onboarding Consultant in London employer: Vivid Rock
Contact Detail:
Vivid Rock Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Onboarding Consultant in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Vivid Rock on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding their platform inside out. Dive into their website, explore their product features, and think about how you can help clients maximise their use of it. Show them you’re ready to hit the ground running!
✨Tip Number 3
Practice your communication skills! As a Customer Success Onboarding Consultant, you'll need to convey complex ideas simply. Role-play with a friend or record yourself explaining the onboarding process to refine your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Success Onboarding Consultant in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Customer Success and SaaS. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it’s crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect how you’d communicate with clients.
Highlight Your Technical Proficiency: Mention your experience with tools like MS Office, HubSpot, and project management software. We’re looking for someone who can hit the ground running, so let us know how tech-savvy you are!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Vivid Rock
✨Know the Product Inside Out
Before your interview, make sure you understand the flagship product thoroughly. Familiarise yourself with its features, benefits, and how it can be optimised for clients. This will help you demonstrate your expertise and show that you're ready to lead the onboarding journey.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully managed customer onboarding or training. Highlight your communication skills and how you've handled escalations or challenges. This will illustrate your capability to thrive in a Customer Success role.
✨Be Ready to Collaborate
Since the role involves working cross-functionally, think of instances where you've collaborated with different teams like Sales or Product. Be prepared to discuss how you can bridge gaps between departments to ensure client success, as this is crucial for the position.
✨Brush Up on Operational Excellence Methodologies
Given the emphasis on Operational Excellence, review key methodologies and be ready to discuss how you've applied them in previous roles. This will not only show your knowledge but also your commitment to delivering high-quality service to clients.
