At a Glance
- Tasks: Lead onboarding journeys and ensure clients maximise platform potential.
- Company: Join a high-growth SaaS business with a focus on customer success.
- Benefits: Competitive salary, bonus, and a comprehensive benefits package.
- Other info: Remote work opportunities and a commitment to diversity.
- Why this job: Make a real impact by helping clients succeed with innovative technology.
- Qualifications: Experience in Customer Success or Consulting within SaaS; strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Vivid Rock are proud to be partnering with an exciting, high growth SaaS business as they continue to scale at pace due to significant interest in their platform from companies across the globe. As a result of their success, they are looking for an Onboarding Consultant to join their customer success team, taking responsibility for the implementation, training and platform optimisation of their flagship product, to ensure their clients realise the platform's full potential.
Responsibilities
- Lead the end-to-end onboarding journey: from pilot, configuration, and integration to training, go-live, and re-certification.
- Take responsibility for being the platform and Operational Excellence expert.
- Configure the platform and coordinate integrations.
- Deliver key-use sessions and impactful train-the-trainer training.
- Create and maintain training and support materials.
- Manage customer escalations and coordinate solutions internally.
- Collaborate cross-functionally with Sales, Product, Operations, and Finance teams to ensure client success.
- Identify business opportunities within accounts.
Key Skills
- Experience working in a Customer Success or Consulting position within SaaS.
- Exceptional knowledge of Operational Excellence methodologies.
- Experienced in working with or for Manufacturing companies.
- Track record of customer facing experience, strong communication and stakeholder management skills.
- Experience working remotely and across time zones.
- Proficiency in MS Office, HubSpot, DevOps, and project management tools.
- Can speak either French or German.
Compensation
Competitive salary - plus bonus and benefits package.
Application
If you’re excited by everything you’ve read above and have the experience to match, please get in touch as we would love to tell you more! Email – colin@vividrock.co.uk
Final note
We appreciate it’s a tricky time to navigate your career and it’s important for us to be authentic about the opportunities we share here. We know that people continue to be affected by the current challenges we face, however, please only apply for this role if you meet the essential criteria we have outlined above. We are expecting a high volume of applications; sadly, we’re unlikely to be able to respond to each individual applicant. Thanks for being patient and we’ll be sure to get in touch if we’re keen to take your application further. Vivid Rock is passionate about championing diversity and challenging unconscious bias and treats each application carefully. Thank you for your interest and please follow our page for further updates.
Customer Success Onboarding Consultant employer: Vivid Rock
Vivid Rock is an exceptional employer that fosters a dynamic and inclusive work culture, perfect for those looking to thrive in a high-growth SaaS environment. With a strong focus on employee development, you will have ample opportunities for professional growth while collaborating with cross-functional teams to drive client success. Located in a vibrant area, the company offers competitive compensation, a comprehensive benefits package, and a commitment to diversity, making it an ideal place for passionate individuals seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Onboarding Consultant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vivid Rock. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vivid Rock before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Onboarding Consultant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vivid Rock:Your cover letter is your chance to shine! Tell us why you want to work at Vivid Rock specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vivid Rock!
How to prepare for a job interview at Vivid Rock
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
