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- Tasks: Lead onboarding journeys and ensure clients maximise platform potential.
- Company: Join a high-growth SaaS business with a focus on customer success.
- Benefits: Competitive salary, bonus, and a comprehensive benefits package.
- Why this job: Make a real impact by helping clients succeed with innovative technology.
- Qualifications: Experience in Customer Success or Consulting within SaaS; strong communication skills.
- Other info: Remote work opportunities and a commitment to diversity.
The predicted salary is between 36000 - 60000 £ per year.
Vivid Rock are proud to be partnering with an exciting, high growth SaaS business as they continue to scale at pace due to significant interest in their platform from companies across the globe. As a result of their success, they are looking for an Onboarding Consultant to join their customer success team, taking responsibility for the implementation, training and platform optimisation of their flagship product, to ensure their clients realise the platform's full potential.
Responsibilities
- Lead the end-to-end onboarding journey: from pilot, configuration, and integration to training, go-live, and re-certification.
- Take responsibility for being the platform and Operational Excellence expert.
- Configure the platform and coordinate integrations.
- Deliver key-use sessions and impactful train-the-trainer training.
- Create and maintain training and support materials.
- Manage customer escalations and coordinate solutions internally.
- Collaborate cross-functionally with Sales, Product, Operations, and Finance teams to ensure client success.
- Identify business opportunities within accounts.
Key Skills
- Experience working in a Customer Success or Consulting position within SaaS.
- Exceptional knowledge of Operational Excellence methodologies.
- Experienced in working with or for Manufacturing companies.
- Track record of customer facing experience, strong communication and stakeholder management skills.
- Experience working remotely and across time zones.
- Proficiency in MS Office, HubSpot, DevOps, and project management tools.
- Can speak either French or German.
Compensation
Competitive salary - plus bonus and benefits package.
Application
If you’re excited by everything you’ve read above and have the experience to match, please get in touch as we would love to tell you more! Email – colin@vividrock.co.uk
Final note
We appreciate it’s a tricky time to navigate your career and it’s important for us to be authentic about the opportunities we share here. We know that people continue to be affected by the current challenges we face, however, please only apply for this role if you meet the essential criteria we have outlined above. We are expecting a high volume of applications; sadly, we’re unlikely to be able to respond to each individual applicant. Thanks for being patient and we’ll be sure to get in touch if we’re keen to take your application further. Vivid Rock is passionate about championing diversity and challenging unconscious bias and treats each application carefully. Thank you for your interest and please follow our page for further updates.
Customer Success Onboarding Consultant employer: Vivid Rock
Contact Detail:
Vivid Rock Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Onboarding Consultant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Vivid Rock or similar companies. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to Customer Success and SaaS. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've successfully onboarded clients or improved processes in previous roles. This will demonstrate your expertise and fit for the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Success Onboarding Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Customer Success and SaaS. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it’s crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect how you’d communicate with clients.
Highlight Your Technical Proficiency: Mention any experience you have with tools like MS Office, HubSpot, or project management software. We’re looking for someone who can hit the ground running, so let us know how tech-savvy you are!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Vivid Rock
✨Know the Product Inside Out
Before your interview, make sure you understand the flagship product thoroughly. Familiarise yourself with its features, benefits, and how it can be optimised for clients. This will not only show your enthusiasm but also demonstrate that you can effectively lead the onboarding journey.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully managed customer relationships or led onboarding processes. Highlight your communication skills and how you've handled escalations, as this is crucial for the role.
✨Be Ready to Discuss Operational Excellence
Since the role requires knowledge of Operational Excellence methodologies, brush up on these concepts. Be prepared to discuss how you've applied them in previous positions and how they can benefit the onboarding process for clients.
✨Demonstrate Cross-Functional Collaboration
Think of instances where you've worked with different teams, like Sales or Product, to achieve a common goal. Sharing these experiences will illustrate your ability to collaborate effectively, which is key for ensuring client success in this role.
