At a Glance
- Tasks: Be the first point of contact for residents facing housing issues and provide essential support.
- Company: Join a busy local authority in London dedicated to helping the community.
- Benefits: Flexible working pattern, valuable experience, and a chance to make a difference.
- Other info: 6-month contract with opportunities for personal and professional growth.
- Why this job: Play a crucial role in preventing homelessness and supporting those in need.
- Qualifications: Experience in housing or triage roles and knowledge of homelessness legislation.
The predicted salary is between 30000 - 40000 £ per year.
Location: London
Working Pattern: 3 Days per Week in the Office
Contract: 6-Month Temporary Contract
Are you an experienced Housing professional with a strong background in frontline triage, homelessness prevention, or housing advice? We are currently recruiting for a Triage Officer to join a busy London-based local authority on a 6-month contract. This is a key frontline role, acting as the first point of contact for residents presenting with housing difficulties.
The Role
- Act as the first point of contact for housing and homelessness enquiries
- Conduct initial assessments in line with Part VII of the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017)
- Provide early housing advice and homelessness prevention guidance
- Assess priority need, local connection, and eligibility
- Signpost to appropriate internal teams and external agencies
- Manage a caseload of prevention and relief cases where required
- Maintain accurate case notes and documentation in line with statutory requirements
About You
- Previous experience in a Housing Options, Homelessness, or Triage role within a local authority
- Strong working knowledge of homelessness legislation
- Experience conducting Section 184 enquiries (desirable)
- Excellent customer service
Triage Officer employer: Vivid Resourcing
Join a dedicated local authority in London as a Triage Officer, where you will play a vital role in supporting residents facing housing challenges. Our inclusive work culture prioritises employee well-being and professional development, offering opportunities for growth within the public sector. Enjoy the benefits of working in a dynamic environment that values your contributions to the community while providing a flexible working pattern.
StudySmarter Expert Advice🤫
We think this is how you could land Triage Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Triage Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of homelessness legislation and the Housing Act. We recommend practising common interview questions related to triage and housing advice so you can showcase your expertise confidently.
✨Tip Number 3
Don’t forget to tailor your approach! When you apply through our website, make sure to highlight your relevant experience in frontline triage and customer service. This will help you stand out as the perfect fit for the role.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Triage Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in housing and homelessness. We want to see how your background aligns with the Triage Officer role, so don’t be shy about showcasing relevant skills and achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your experience makes you the perfect fit. We love hearing personal stories that connect to the job!
Showcase Your Knowledge:Since this role involves understanding housing legislation, make sure to mention any specific knowledge you have about the Housing Act 1996 or the Homelessness Reduction Act 2017. We appreciate candidates who are well-informed!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Vivid Resourcing
✨Know Your Legislation
Make sure you brush up on the Housing Act 1996 and the Homelessness Reduction Act 2017. Being able to discuss these laws confidently will show that you understand the framework you'll be working within as a Triage Officer.
✨Showcase Your Frontline Experience
Prepare specific examples from your previous roles where you've successfully handled housing enquiries or provided homelessness prevention advice. This will help demonstrate your practical experience and ability to manage real-life situations.
✨Practice Your Customer Service Skills
As a Triage Officer, excellent customer service is key. Think of scenarios where you've gone above and beyond for clients or residents, and be ready to share these stories during your interview.
✨Be Ready to Discuss Case Management
Familiarise yourself with how to maintain accurate case notes and documentation. Be prepared to talk about your organisational skills and how you manage caseloads effectively, as this will be crucial in your role.
