At a Glance
- Tasks: Install and maintain cutting-edge AI-powered camera systems across the UK logistics sector.
- Company: Join a forward-thinking company focused on advanced technology and customer satisfaction.
- Benefits: Enjoy competitive pay, travel opportunities, and ongoing technical development.
- Other info: Dynamic role with regular travel and collaboration with engineering teams.
- Why this job: Be at the forefront of technology while making a real impact in operational safety and productivity.
- Qualifications: Hands-on experience with technical support and a passion for innovative solutions.
The predicted salary is between 30000 - 40000 € per year.
We are currently recruiting for a hands-on Field Service Engineer to support the deployment, maintenance, and optimization of an advanced vision-based Real-Time Location System (RTLS) across customer sites throughout the UK logistics sector. This customer-facing role combines installation, commissioning, fault finding, and ongoing technical support for cutting-edge AI-powered camera systems designed to improve operational safety and productivity in industrial environments.
As a Field Service Engineer, you will work directly on customer sites, carrying out equipment installation, system configuration, diagnostics, preventative maintenance, and troubleshooting activities. You will act as a key technical contact for customers, ensuring systems operate reliably while delivering a high standard of service and support. The role offers exposure to advanced technologies including computer vision, AI-driven tracking systems, industrial networking, and safety solutions. You will work closely with internal engineering, product, and commercial teams, providing valuable field feedback to support continuous product improvement. This is a varied and highly practical role involving regular UK travel, customer interaction, and opportunities for long-term technical development as the business continues to grow.
Key Responsibilities:
- Install, configure, test, and commission RTLS hardware and software systems at customer locations.
- Carry out on-site fault finding, diagnostics, and repairs to ensure maximum system uptime.
- Provide first-line and second-line technical support to customers both remotely and on-site.
- Perform preventative maintenance, system health checks, and performance optimisation activities.
- Support customer training and handovers following installation and commissioning.
- Work closely with customers to resolve technical issues quickly and professionally.
- Assist with system upgrades, software updates, and configuration changes.
- Complete service reports, installation documentation, and technical records accurately.
- Support technical demonstrations and occasional trade show or customer event activities.
- Collaborate with engineering and product teams to escalate recurring issues and provide field feedback.
- Ensure all work is completed in line with health and safety regulations.
Field Service Engineer employer: Vivid Resourcing
As a Field Service Engineer with us, you will join a dynamic and innovative team dedicated to enhancing operational safety and productivity in the logistics sector. Our company fosters a collaborative work culture that values employee growth through continuous training and exposure to cutting-edge technologies, ensuring you are always at the forefront of industry advancements. With a commitment to work-life balance and a supportive environment, we offer a rewarding career path where your contributions directly impact our customers and the success of our solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Network like a pro! Attend industry events, meet-ups, or even online webinars related to field service engineering. Engaging with professionals in the field can lead to valuable connections and job opportunities that might not be advertised.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your hands-on experience with installation, diagnostics, and technical support. This can be a great conversation starter during interviews and helps us see your practical abilities in action.
✨Tip Number 3
Prepare for the interview by brushing up on common technical questions related to RTLS systems and AI technologies. We want to see your problem-solving skills, so practice explaining how you would tackle real-world scenarios you might face on the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team and working with cutting-edge technology.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight relevant experience with installation, diagnostics, and customer support. We want to see how your skills match up with our advanced technologies!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with AI-powered systems and how you can contribute to our mission at StudySmarter. Keep it engaging and personal!
Showcase Your Technical Skills:Don’t forget to showcase your technical skills in your application. Mention any experience with computer vision, industrial networking, or troubleshooting. We love seeing candidates who are hands-on and ready to dive into the tech!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Vivid Resourcing
✨Know Your Tech Inside Out
As a Field Service Engineer, you'll be working with advanced AI-powered camera systems. Make sure you brush up on your knowledge of RTLS, computer vision, and industrial networking. Be ready to discuss how you've tackled similar technologies in the past.
✨Showcase Your Customer Service Skills
This role is customer-facing, so it's crucial to demonstrate your ability to communicate effectively and resolve issues. Prepare examples of how you've provided excellent support or training to clients, highlighting your problem-solving skills and professionalism.
✨Prepare for Hands-On Scenarios
Expect practical questions or even a hands-on assessment during the interview. Think about how you would approach installation, diagnostics, or troubleshooting in real-life situations. Practising these scenarios can help you feel more confident.
✨Highlight Your Team Collaboration Experience
You'll be working closely with internal teams, so it's important to show that you can collaborate effectively. Share experiences where you've worked with engineering or product teams to improve processes or resolve technical issues, emphasising your teamwork skills.
