At a Glance
- Tasks: Install and maintain cutting-edge AI-powered camera systems across the UK logistics sector.
- Company: Join a forward-thinking company focused on advanced technology and customer satisfaction.
- Benefits: Permanent position with competitive salary and benefits package.
- Other info: Dynamic role with travel opportunities and long-term career development.
- Why this job: Be at the forefront of technology, making a real impact in operational safety and productivity.
- Qualifications: 2+ years in a technical role; degree or equivalent in Engineering or related field.
The predicted salary is between 30000 - 40000 € per year.
We are currently recruiting for a hands-on Field Service Engineer to support the deployment, maintenance, and optimization of an advanced vision-based Real-Time Location System (RTLS) across customer sites throughout the UK logistics sector. This customer-facing role combines installation, commissioning, fault finding, and ongoing technical support for cutting-edge AI-powered camera systems designed to improve operational safety and productivity in industrial environments.
As a Field Service Engineer, you will work directly on customer sites, carrying out equipment installation, system configuration, diagnostics, preventative maintenance, and troubleshooting activities. You will act as a key technical contact for customers, ensuring systems operate reliably while delivering a high standard of service and support. The role offers exposure to advanced technologies including computer vision, AI-driven tracking systems, industrial networking, and safety solutions. You will work closely with internal engineering, product, and commercial teams, providing valuable field feedback to support continuous product improvement. This is a varied and highly practical role involving regular UK travel, customer interaction, and opportunities for long-term technical development as the business continues to grow.
Key Responsibilities:
- Install, configure, test, and commission RTLS hardware and software systems at customer locations.
- Carry out on-site fault finding, diagnostics, and repairs to ensure maximum system uptime.
- Provide first-line and second-line technical support to customers both remotely and on-site.
- Perform preventative maintenance, system health checks, and performance optimisation activities.
- Support customer training and handovers following installation and commissioning.
- Work closely with customers to resolve technical issues quickly and professionally.
- Assist with system upgrades, software updates, and configuration changes.
- Complete service reports, installation documentation, and technical records accurately.
- Support technical demonstrations and occasional trade show or customer event activities.
- Collaborate with engineering and product teams to escalate recurring issues and provide field feedback.
- Ensure all work is completed in line with health & safety and site compliance requirements.
- Travel regularly across the UK to support customer sites as required.
Skills & Qualifications:
- 2+ years of experience in a Field Service Engineer, Service Technician, Installation Engineer, or similar technical role.
- Degree, HNC/HND, apprenticeship, or equivalent qualification in Engineering, Electronics, Electrical Engineering, Mechatronics, or a related discipline.
- Strong hands-on electrical, electronic, or electro-mechanical troubleshooting skills.
- Experience working with industrial systems, CCTV/camera systems, networking, automation, or related technologies would be advantageous.
- Interest in technologies such as computer vision, AI systems, RF technologies, and industrial safety applications.
- Ability to diagnose and resolve technical faults independently in customer-facing environments.
- Strong organisational and time-management skills with the ability to manage multiple service activities.
- Comfortable working independently and travelling regularly to customer sites.
- Excellent communication and customer service skills.
- Good working knowledge of IT systems and networking principles.
- Experience with Linux and Python would be beneficial but not essential.
- Full UK driving licence and willingness to travel extensively across the UK.
- Fluent in English, both written and spoken.
The Offer:
- A permanent, full-time employment contract.
- A salary & benefits package commensurate with experience.
Please send over your CV to tom.walker@vividresourcing.com or call me on +32 (0) 3 318 00 74. As always, we are open to recommendations, so please feel free to pass this on to other suitable candidates.
Field Service Engineer employer: Vivid Resourcing
As a Field Service Engineer with us, you'll join a forward-thinking company that values innovation and employee development. Our supportive work culture encourages hands-on experience with cutting-edge technologies while providing ample opportunities for professional growth through training and collaboration with expert teams. Enjoy the flexibility of regular travel across the UK, engaging directly with customers to make a meaningful impact in the logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Get your hands dirty! If you can, try to gain some practical experience with the technologies mentioned in the job description. Whether it's tinkering with AI systems or getting familiar with industrial networking, showing that you’ve got real-world skills will make you stand out.
✨Tip Number 2
Network like a pro! Attend industry events or trade shows where you can meet potential employers and other professionals in the field. Don’t be shy—introduce yourself and chat about your passion for technology and customer service. You never know who might have a lead on your dream job!
✨Tip Number 3
Practice your troubleshooting skills! Since this role involves a lot of fault finding and diagnostics, brush up on your problem-solving techniques. Consider setting up a mock system at home to practice diagnosing issues. This will not only boost your confidence but also prepare you for those tricky interview questions.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us. Make sure to highlight your relevant experience and how you can contribute to our team. A personal touch can go a long way in making your application memorable!
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the Field Service Engineer role. We want to see how your background in engineering or technical roles aligns with our needs, so don’t hold back!
Showcase Your Technical Skills:Since this role involves hands-on troubleshooting and installation, be sure to include specific examples of your technical expertise. We love seeing candidates who can demonstrate their problem-solving abilities in real-world scenarios.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with advanced technologies and how your experience makes you a great fit for our team. We appreciate a personal touch!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Vivid Resourcing
✨Know Your Tech
Make sure you brush up on the specific technologies mentioned in the job description, like RTLS, AI-powered systems, and industrial networking. Being able to discuss these topics confidently will show that you're not just a candidate, but someone who understands the field.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully diagnosed and resolved technical issues. This role is all about troubleshooting, so having concrete stories ready will demonstrate your capability to handle challenges on-site.
✨Customer Interaction is Key
Since this is a customer-facing role, think of ways to highlight your communication and customer service skills. Be ready to discuss how you've effectively interacted with clients in previous roles, ensuring their needs were met while maintaining a high standard of service.
✨Be Ready to Travel
As the job involves regular travel across the UK, be prepared to discuss your flexibility and willingness to travel. Mention any previous experiences where you've managed travel for work, and how you organised your time effectively to meet customer needs.
